Energy and Water

Resources for Sector

This is a one-stop shop of downloadable resources from across our Energy and Water section for use in Queensland by community services sector workers and household consumers. Bookmark this page as we will be updating on a regular basis!

Fact sheets

QCOSS has developed these fact sheets to answer common energy and water concerns. These resources can be accessed online or printed for external use.

Can't pay an energy bill?

8 tips for getting on top of your bills

Concealed water leaks

Information about hidden water leaks

Water information for tenants

Some tips and information about your rights as a tenant

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Identifying concealed leaks

This printable resource can be printed and displayed in your centre or service. It gives a simple overview of concealed leaks, how to check for one, reading your meter, and what to do if you identify a concealed leak.

Free online training course – Understanding energy in Queensland

As you may already know from working with your clients, the energy market itself can create or exacerbate vulnerabilities and hardship. Bills can be difficult to understand, and the factors contributing to the cost of electricity can be wide-ranging.

This free course on our Community Door eTraining platform examines the energy market in Queensland, looking at the supply chain, consumer rights and responsibilities, understanding usage, reading bills, and concessions and hardship provisions. It was developed by QCOSS, with the support of the Queensland Government Department of Energy and Public Works.

Videos for clients

These quick instructional videos can assist you to explain aspects of the Queensland energy and water markets to your clients.

Electricity bills: Calling your retailer

Can't pay your electricity or gas bill?

Water bills: Advice for Landlords and Tenancy Managers

Water bills: Advice for Tenants

Concealed leaks: What should I do?

Concealed leaks: How to check if you have one

Energy webinars

These informative on-demand sessions are free and available to view now.

Recent cases in energy disconnection and hardship: Understanding customers’ rights

By understanding consumer protections in the context of real cases, you can improve your ability to support people with their bills and to confidently speak with energy retailers on behalf of your clients. This session examines three significant recent cases of retailers being found to have breached customer obligations.

Understanding and accessing Queensland energy concessions, rebates and grants

This webinar is essential knowledge for those who support people with their energy bills and financial wellbeing. During this session, experts examine Queensland’s energy concessions, rebates and debt reduction grants, how to access them, and renter eligibility for these supports.

Water webinars

These informative on-demand sessions are free and available to view now.

Water charges: Rights, roles and responsibilities for tenants

In some instances, landlords can charge tenants for water use. If not managed correctly, this process can lead to bill shock, debt and tenancy disputes. If you work with tenants who pay their landlord for water costs, QCOSS, Tenants Queensland (TQ) and QShelter unpacked some of the complexities around water billing in this session.

Water charges: Rights, roles and responsibilities for landlords

This webinar is essential knowledge for those who support people with their energy bills and financial wellbeing. QCOSS, Tenants Queensland (TQ) and QShelter lead this session which gives landlords and community housing providers clarity around their rights and obligations when it comes to water charges.


Have you found these resources useful? Do you have some suggestions for improvements or alterations? Are we missing something?

Related Updates

See All
Better understand energy in Queensland with our free e-learning course
Blog: Water tips for tenants in Queensland
Free water charges webinars – Rights, roles and responsibilities