Energy and Water
This is a one-stop shop of downloadable resources from across our Energy and Water section for use in Queensland by community services sector workers and household consumers. Bookmark this page as we will be updating on a regular basis!
QCOSS has developed these fact sheets to answer common energy and water concerns. These resources can be accessed online or printed for external use.
On-supply arrangements are common in parks, boarding, and other living arrangements
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This printable resource can be printed and displayed in your centre or service. It gives a simple overview of concealed leaks, how to check for one, reading your meter, and what to do if you identify a concealed leak.
As you may already know from working with your clients, the energy market itself can create or exacerbate vulnerabilities and hardship. Bills can be difficult to understand, and the factors contributing to the cost of electricity can be wide-ranging.
This free course on our Community Door eTraining platform examines the energy market in Queensland, looking at the supply chain, consumer rights and responsibilities, understanding usage, reading bills, and concessions and hardship provisions. It was developed by QCOSS, with the support of the Queensland Government Department of Energy and Public Works.
You may also wish to consider embedding this course in staff induction processes at your organisation.
These quick instructional videos can assist you to explain aspects of the Queensland energy and water markets to your clients.
These informative on-demand sessions are free and available to view now.
By understanding consumer protections in the context of real cases, you can improve your ability to support people with their bills and to confidently speak with energy retailers on behalf of your clients. This session examines three significant recent cases of retailers being found to have breached customer obligations.
This webinar is essential knowledge for those who support people with their energy bills and financial wellbeing. During this session, experts examine Queensland’s energy concessions, rebates and debt reduction grants, how to access them, and renter eligibility for these supports.
A number of Energy Charter signatories have just committed more than $1.5 million new funding over the next 12 months to deliver and augment a range of programs across Australia, including with community organisations, to step up support for customers in vulnerable circumstances. In this session, learn about the additional supports available for Queenslanders and how you can access them.
These informative on-demand sessions are free and available to view now.
In some instances, landlords can charge tenants for water use. If not managed correctly, this process can lead to bill shock, debt and tenancy disputes. If you work with tenants who pay their landlord for water costs, QCOSS, Tenants Queensland (TQ) and QShelter unpacked some of the complexities around water billing in this session.
This webinar is essential knowledge for those who support people with their energy bills and financial wellbeing. QCOSS, Tenants Queensland (TQ) and QShelter lead this session which gives landlords and community housing providers clarity around their rights and obligations when it comes to water charges.
In Queensland, a right to water is not enshrined in the Human Rights Act 2019, there are different providers with inconsistent practices and the end user is often excluded from accessing potential hardship provisions. In this webinar, recorded on 16 August 2022, QCOSS and Tenants Queensland explore these issues and how to best support tenants’ access to the essential service of water.
Have you found these resources useful? Do you have some suggestions for improvements or alterations? Are we missing something?