Energy and Water
This is a one-stop shop of downloadable resources from across our Energy and Water section for use in Queensland by community services sector workers and household consumers. Bookmark this page as we will be updating on a regular basis!
QCOSS has developed these fact sheets to answer common energy and water concerns. These resources can be accessed online or printed for external use.
On-supply arrangements are common in parks, boarding, and other living arrangements
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Poster
This printable resource can be printed and displayed in your centre or service. It gives a simple overview of concealed leaks, how to check for one, reading your meter, and what to do if you identify a concealed leak.
As you may already know from working with your clients, the energy market itself can create or exacerbate vulnerabilities and hardship. Bills can be difficult to understand, and the factors contributing to the cost of electricity can be wide-ranging.
This free course on our Community Door eTraining platform examines the energy market in Queensland, looking at the supply chain, consumer rights and responsibilities, understanding usage, reading bills, and concessions and hardship provisions. It was developed by QCOSS, with the support of the Queensland Government Department of Energy and Public Works.
You may also wish to consider embedding this course in staff induction processes at your organisation.
These quick instructional videos can assist you to explain aspects of the Queensland energy and water markets to your clients.
These informative on-demand sessions are free and available to view now.
By understanding consumer protections in the context of real cases, you can improve your ability to support people with their bills and to confidently speak with energy retailers on behalf of your clients. At our webinar hub, access webinars on:
Are you a property manager, landlord, or tenant and unsure about your rights and responsibilities when it comes to water charges in Queensland? Do you need help accessing hardship measures? At our water webinar hub, we examine:
Have you found these resources useful? Do you have some suggestions for improvements or alterations? Are we missing something?
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