Industrial Relations

Since 2008 the sector has seen: the creation of a new state award, the Queensland pay equity decision, Queensland’s referral of its industrial relations powers to the Commonwealth, award modernisation, the federal equal remuneration decision, two regulations and the provision of supplementary funding to some organisations from both the state and federal governments.

More recently there have been a number of government reforms processes affecting the sector. You can find out more about these in the Community Door section on social service reform.

This section of the Community Door website is to assist organisations and workers in the social, community, home care and disability services industry in Queensland. In this section you will find current news, resources and other information on the topic of industrial relations.

The COVID-19 outbreak has created significant changes to our usual work practices in Australia. Find out about how these changes impact your organisation here.

Award coverage, regulations and rates of pay

Fair Work Australia provides up to date information on the social and community service industry pay rates

The Australian Government funded a National SACS Education and Information Program (EIP) for employers and employees in the community and disability services sectors about the changes to the industrial landscape following the introduction of the Social Community Home Care and Disability Services Industry (SCHADS) Modern Award and the outcome from the Equal Remuneration Order.

All enquiries about wages and employment conditions in the non-government sector should be directed to the Fair Work Ombudsman.

Both employers and employees

Fair Work Ombudsman: 13 13 94


Jobs Australia – Community Sector Industrial Relations Service: 1800 060 098
Australian Community Workers Association: 03 9642 5166
Chamber of Commerce & Industry Queensland: 1300 731 988


The Services Union: 07 3844 5300

Useful Resources

Managing your organisation

Other sections on Community Door may be useful to organisations who are building their organisation’s sustainability or managing the organisational and human resource implications of rising wage costs. Check out the Resources menu at the top of this page.


Industrial relations resources

The Fair Work Commission provides a workplace relations education series consisting of mock hearings, lectures and invited papers on a range of workplace relations topics.

Information on the social and community service industry pay rates can be found on the Fair Work Ombudsman’s website.

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