Resources

Administration

Overview

In this section we will provide you with resources, information and templates to support you with administration in your organisation. We cover reporting, audits and performance planning. Visit our policies and procedures page to find sample policies and templates for you to edit and use.

four women meeting in office looking at laptop

Reporting

Reporting means an organisation formally collects information and distributes it to internal and external stakeholders. Internal stakeholders may include the organisation’s management board and employees, while external stakeholders may be the general public, government and funding providers.

By accurately reporting information, organisations help decision makers to identify important managerial and administrative issues and develop evidence-based strategic plans.

Reporting on evaluation is an important part of the planning and evaluation process.

The Queensland Government uses the OASIS: Online Acquittal Support Information System for reporting purposes.

Annual reports

Every organisation must create an annual report. They can be used for various purposes such as financial reporting, marketing and auditing.

Our Community provides a variety of help sheets on how to prepare and present your organisation’s annual report.

These include:

Using your annual report as a marketing tool

Navigating key documents (including the annual report)

Reporting to the board

Management and administration

Improved management and administration of your organisation will ensure it protects information, improves communication and meets its obligations – resulting in better outcomes for clients.

Our Community has help sheets and how-to guides, to help with managing staff in community organisations.

Other useful links

Australian Human Resource Institute

Australian Institute of Management

Open Colleges – Management and Administration

Department of Education, Employment and Workplace Relations

The Queensland Department of Education Training and the Arts

Audits

There are two types of audits: internal and external.

Internal audits establish the current state of your organisation’s finances, reporting procedures, record keeping, governance and management.

External audits determine compliance with legal, ethical and governance requirements, usually with particular attention to the organisation’s finances.

Our Community has help sheets on auditors, assets and auditing your organisation’s assets. It also has help sheets and how-to guides, to help with managing staff in community organisations.

Other useful links

Australian Human Resource Institute

Australian Institute of Management

Open Colleges – Management and Administration

Department of Education, Employment and Workplace Relations

The Queensland Department of Education Training and the Arts

Compliance reporting

Compliance reporting for the Department of Communities and Department of Disability usually focuses on reports your organisation produces to comply with funding and service agreements.

The Queensland Treasury and the Queensland University of Technology have developed a Standard Chart of Accounts and data dictionary for small non-profit organisations that receive government funding. These tools help your organisation report on how you spent grant funds.

The Department of Communities funding webpage contains information about funding conditions and reporting requirements.

Service agreements

The Department of Communities funding website includes resources such as service agreement templates and advice on the standard conditions of funding.

Performance and evaluation

Measuring an organisation’s performance involves the regular collection and reporting of information about the quality of its service. Reporting requirements can vary between funding agencies and service agreements.

The Standard Chart of Accounts is designed to help community and disability organisations with financial management, financial reporting and to standardise bookkeeping practices.

Management Support Online has tools and information sheets about developing, planning and implementing performance and evaluation measures.

Department of Communities funding requires periodic performance reports and performance and progress appraisals. These usually refer to your organisation’s service agreement.

Policies and Procedures

Go to our policies and procedures page for sample policies and templates for you to use and edit.

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