Service area


Disability touches the lives of many Queenslanders, with close to one in five Queenslanders living with a disability. An estimated 236,200 Queenslanders of all ages have a profound or severe disability. People with a profound or severe disability require assistance in everyday activities, such as self-care, mobility and communication. Providing people with a disability with the support to participate in all domains of life is critical.

The National Disability Insurance Scheme (NDIS) started in Queensland from 1 July 2016 and is now fully implemented across the state. The NDIS has transformed the way people with disability access disability care and supports, and revolutionised the way disability supports are funded and delivered.

National Disability Insurance Scheme

The National Disability Insurance Scheme has been rolled out across Queensland over three years. The Queensland Government has a range of NDIS resources on its website.

The Queensland Department of Communities, Disability Services and Seniors provides regular updates on the NDIS in Queensland.

Resources and Support

Visit the Queensland Government’s up to date calendar of NDIS events.

Read more about person centred policy and practice.

Learn more about the NDIS

People with disability, their families and carers can learn more about the NDIS. You can:

Check the NDIS online

Contact your local

Visit the NDIS website

Contact the QDN for help if you are experiencing additional challenges engaging with the NDIS.

Help navigate the NDIS access process – Getting on the NDIS Grid and peer-to-peer advocacy.

There are also a range of online resources:

NDIS factsheets in 39 languages

AMPARO Advocacy has been working to increase the participation of people with disability and their families from culturally and linguistically diverse communities, in activities that aim to prepare them for the National Disability Insurance Scheme.

As part of this work AMPARO Advocacy has produced four factsheets:

  • Factsheet 1: Understanding Disability in Australia
  • Factsheet 2: What is the National Disability Insurance Scheme?
  • Factsheet 3: NDIS information for Interpreters and Translators (English)
  • Factsheet 4: NDIS and participants rights (available in 9 languages)

AMPARO Advocacy is a non-profit community organisation which provides independent individual and systemic advocacy on behalf of vulnerable people from a non-English speaking background with disability.

Access the full list of translated factsheets from Amparo Advocacy

Person centred policy and practice

While the concept of person centred practice is not new, it is an issue that is coming to the fore particularly with the advent of the National Disability Insurance Scheme (NDIS).

In the past, the most common service approaches to working with people with a disability were ‘service centred’ where support was related to what the service provider could offer or ‘problem centred’ where a therapist or support worker made decisions about a person’s life based on their own skills and experience.

A person centred approach focuses on making sure a person with a disability is at the centre of all decisions and actions that relate to their life and their support.

What is person centred practice?

Being person centred assumes that an individual can determine the direction of their life based on their own strengths, abilities, networks and preferences to meet their goals at any stage in their life. The person requesting or requiring support is the driver, rather than the organisation providing the support.

What is self-direction?

Self-direction, or self-directed funding, lets the person with a disability and their family decide how to use their funding to best meet their needs. It provides choice and control over the supports and services used.

The NDIS has been designed based on self-direction. In Queensland, you can self-direct your support through Your Life Your Choice.

Queensland disability services

In Queensland, Department of Communities, Disability Services and Seniors initiated a self-directed funding model in 2012. Prior to this, Disability Services provided funding to services, and people with a disability were referred to these services.

By taking on a person centred framework, the government acknowledged that the person with the disability and their family were often the best placed to know what is needed to meet their needs.

In some cases, Disability Services holds the person’s funding and they make payments directly to the person’s bank account. This is referred to as direct payments.

Alternatively funding may be held by a host provider who assists the person and their family to manage their money. In both cases, the person gets to direct where, when, how and on what their funding is spent.

Implementing person centred approaches

Person centred approaches require that resources be used flexibly to achieve what is important to the individual.

For a person with a disability, good planning is essential so that everyone in the person’s life is aligned with them about what they want to achieve in their life and how they want to achieve it. It is also a requirement to ensure that the person is able to use their funding to build the life they want to live.

For services organisations, and the people who work there, it is important to listen to clients and work with them and their families to help them achieve what is important to the person, rather than trying to slot them into predefined service offerings.

Real person centeredness comes from:

  • Listening and being willing to hear and act. It calls for all parts of an organisation to listen to what’s important to the person now and into their future.
  • Giving up power over the person and being willing to work with the person’s capacities and choices and assisting them to find ways to overcome barriers.
  • A willingness to work with the person’s family, network and community to enable what is important to them to become a reality.

Related Updates

NDIS Targeted Outreach Project continues to rollout across new regions
Free: New e-learning Online Compliance Program available for NDIS providers
Pfizer COVID-19 Vaccination Hubs for people with a disability, family carers & support workers