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Energy and water

Affordable access to safe, secure and reliable energy and water is fundamental for households to maintain an adequate standard of living.

In Queensland, prices and consumer protections vary significantly between regions. Therefore, households have different rights and protections in relation to energy and water services depending on where they live, who their provider is, and whether they own or rent their home.

In this section, you will find information to assist you with supporting your clients navigate the energy and water markets in Queensland.

Energy information

Here is some useful information to explain consumer rights and help you assist your clients who may be struggling with electricity or gas bills:

Water information

Water costs and consumer protections vary significantly across Queensland. Here are some quick links to useful information:

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