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Energy and water

Affordable access to safe, secure and reliable energy and water is fundamental for households to maintain an adequate standard of living.

In Queensland, prices and consumer protections vary significantly between regions. Therefore, households have different rights and protections in relation to energy and water services depending on where they live, who their provider is, and whether they own or rent their home.

In this section, you will find information to assist you with supporting your clients navigate the energy and water markets in Queensland.

Energy factsheets

Visit the QCOSS website to access a suite of energy factsheets that you can download or print to hand out to clients.

Water factsheets

Visit the QCOSS website to access a suite of water factsheets that you can download or print to hand out to clients.

Energy resources

Here is some useful information to explain consumer rights and help you assist your clients who may be struggling with electricity or gas bills:

Water resources

Water costs and consumer protections vary significantly across Queensland. Here are some quick links to useful information:

Related Updates

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Free water charges webinars – Rights, roles and responsibilities
On demand: Recent Cases in Energy Disconnection and Hardship – Understanding Customers’ Rights
Blog: Have a high water bill? Here’s what you can do.