Service area

Energy and water


Find information to better understand consumer rights when it comes to energy as an essential service, and to help you provide assistance to clients who may be struggling with electricity or gas bills.

QCOSS also has a suite of energy factsheets that you can download and print to hand out to clients.

Man holding a lightbulk surrounded with LED lights.

Here are some quick links to useful information:

Better understand energy in Queensland with our free e-learning course

In partnership with the Department of Natural Resources, Mines and Energy (DNRME), we have developed a free course right here on our Community Door eTraining platform to help you get more acquainted with the energy market in Queensland.

Over five modules, the course examines:

  • Queensland’s energy supply chain, including who is involved, what they do, and who people can call if they need to talk to someone about their electricity.
  • The consumer rights and responsibilities of energy consumers, and what you can do if you need to make a complaint.
  • Understanding energy usage unpacks how consumers are charged for energy, how it can be used more efficiently, and how small changes in behaviour can really help people save money.
  • Reading and understanding energy bills really digs in to what is on an electricity bill, providing you with the information needed to support clients to read and understand not only their bills, but their energy usage as well; and
  • Concessions, payment difficulties and hardship details the schemes and supports available to your clients who may be unable to afford their bills. It also looks at how not paying energy bills can impact a person’s credit rating.

If this sounds like something that could assist you in your work, sign up for a free account on Community Door eTraining today and enrol.


Affordable access to a safe, secure and reliable water supply is fundamental to support households to maintain an adequate standard of living.

However, water costs and consumer protections vary significantly across the state. Households have different rights and protections in relation to water depending on where they live, who their water provider is, and whether they own or rent their home.

child running through water stream

In this section you will find information to help you provide advice to clients who may be struggling with water costs. QCOSS has also released water fact sheets which you can print to hand out to clients.

Here are some quick links to other useful topics:

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