Energy and water
Find information to better understand consumer rights when it comes to energy as an essential service, and to help you provide assistance to clients who may be struggling with electricity or gas bills.
QCOSS also has a suite of energy factsheets that you can download and print to hand out to clients.
Here are some quick links to useful information:
- Need help reading an electricity bill?
- Can’t pay an electricity or gas bill?
- Disconnection from non-payment
- Reducing your energy costs
- Comparing energy offers
- Making a complaint
Affordable access to a safe, secure and reliable water supply is fundamental to support households to maintain an adequate standard of living.
However, water costs and consumer protections vary significantly across the state. Households have different rights and protections in relation to water depending on where they live, who their water provider is, and whether they own or rent their home.
In this section you will find information to help you provide advice to clients who may be struggling with water costs. QCOSS has also released water fact sheets which you can print to hand out to clients.
Here are some quick links to other useful topics: