What is the community service sector?

The social service sector provides the community with services that meet a broad range of needs. The delivery of services aims to promote physical, social, emotional, mental and spiritual wellbeing. Groups in the community that are marginalised or disadvantaged, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse (CaLD) families and people with a disability, are supported by government and non-government providers of community services. Non-government services are delivered by commercial and not-for-profit organisations.

Is the community service sector for you?

Workers in the social service sector are expected to display sensitivity, a concern for others, good communication skills, and a non-judgmental approach to issues faced by individuals and communities. Those who work with children in a regulated sector (as defined by the Commission for Children and Young People and Child Guardian Act 2000) are required to undergo a suitability check for working with children and be the holder of a current Blue Card. Refer to the Commission for Children and Young People and Child Guardian Act 2000 for information.

Workforce and training resources

In this section you can find a number of resources on what it's like to work in the social service sector, career opportunities, courses and training you can undertake, and details of free online professional development training. Use the left hand "Workforce and Training" menu to find the information you are looking for.

If you haven't already taken a look, browse the Community Door eTraining courses - they are all free, online and accessible to anyone. Topics include strengthening NGOs, governance, collaboration and cultural awareness.

Justice Connect runs regular webinars on all aspects of managing a community organisation. You can register for upcoming webinars or watch a recording of previous webinars.

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In this 60-minute webinar, Understanding the philanthropic sector, you will learn how to build relationships between grant makers and grant seekers. It will give you valuable insight into: the challenges of the current practice model of philanthropy in Australia the relationship between...
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Volunteering Queensland, as a part of an Australian Research Council Linkage Project, is conducting an online survey to better understand the management of episodic (once-off) volunteers within the non-profit sector. The survey seeks volunteer managers or coordinators who manage episodic volunteers...
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The Community Services Industry Alliance's (CSIA) Inclusion Ready project is providing the opportunity for organisations to develop the narrative they need alongside a theory of change to strengthen their Information, Linkages and Capacity Building (ILC) grant applications. Stories of Change to...
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This survey has been designed to gather your valuable feedback regarding the skills and career development needs of NDIS workers. It forms part of an evaluation of Workability Qld - a government-funded project building workforce supply and capability to support the NDIS. By completing this survey,...
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The National Disability Insurance Agency (NDIA) has released the new Price Guides, which will come into effect as on 1 July 2018. Price increases 7.6% price increase for standard intensity attendant care (i.e. with daily personal activities and assistance with community participation). This is a...
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National Disability Services (NDS) will hold their annual one-day conference on everything NDIS in Brisbane on 24 July 2018. NDS will present you with their plan for the way forward to ensure a strong and sustainable disability services sector. With almost 1,800 CEOs and senior managers attending...
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Community engagement is about ensuring that those most impacted by social challenges have a say in designing and implementing solutions. Evidence and practice shows that the participation of intended beneficiaries and their families, neighbours, and trusted leaders can be critical to collaborations...
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You can now register for a webinar with Volunteering Queensland on Overcoming negativity on social media. This social media crisis communication webinar is action packed with powerful insights that will fire proof your organisation. The webinar will cover: steps to prepare for a crisis so you can...
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Join Fusion in partnership with TAFE Queensland East Coast for the Bi-annual Mental Health Winter Forum: Choice, Chance and Change. Hear from a range of high-profile guest speakers including Queensland Mental Health Commissioner Ivan Frkovic. The forum will be held on 6 July 2018, between 8:30am...
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Queensland Government media release Queensland community groups have more than a million reasons to get excited this month, with a celebratory round of grants on offer from the state’s Gambling Community Benefit Fund (GCBF). Attorney-General and Minister for Justice Yvette D’Ath said applications...

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Shelley Dunlop, Queensland Council of Social Service

You may have seen the Network Spaces tab at the top of the Community Door site. You may even think Network Spaces is actually Community Door, a common assumption since the whole of Community Door used to be that green colour.

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Kristian Schader, Calxa

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Stacy Field, Workforce Council

Strategic workforce planning is a process of taking a holistic and future focused look at your organisation, its service delivery and its workforce needs into the future. Whilst there is so much uncertainty in our environment, organisations can still explore what is and what could be, and make...

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Lauren Trask, QuIHN

If we combine the concepts of culture, leadership and governance we acknowledge the philosophy and the fundamental pillars that enable the non-government sector to meet the needs of communities that require support. When I work with an organisation my one question is “what level of quality do...

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Richard Fahy, Lutheran Community Care

Information, knowledge and process management focusses on capturing meaningful and relevant data to assist evidencing multiple areas of an organisation. A few key areas may include:

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Charles Clowes, Australian Organisation For Quality

Within the organisational development toolkit the capability area of quality systems, innovation and improvement refers to staff and client contribution, innovation, quality culture and management, reporting, adaptability and improvement, legislation and risk management.

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Dr Ruth Knight, Zark Consultancy

Like many other community organisations, you are probably being increasingly asked to demonstrate the outcomes of your programs and services. Outcomes measurement allows you to identify which of your programs and services are successful, and helps you to test assumptions and communicate...

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Darren Smith, Breaking New Ground

A new chapter in the story of the not-for-profit sector is being drafted. How do small to medium organisations ensure they're written into the script?

The not-for-profit sector has already experienced significant change and uncertainty over the last few years:

  • funding
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Len Airey, DCA Advisory Services

Strategic capability is about capacity, resources and skills that will enhance and improve the long-term sustainability of an organisation. Long-term sustainability, requires people to think differently about their future - not to look at the future through the prism of the past but to get all...

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Kylie Hogan, National Disability Services

The Community Services Industry is facing a myriad of reforms and challenges now and into the future. 

Challenges such as an ageing population, workforce shortages, sector-wide reforms, technological advances and economic uncertainty are making it more important than ever for...

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