Organisational Development Toolkit helps Granite Belt Support Services get ready for NDIS

Granite Belt Support Services Inc (GBSS) is a non profit organisation run by community members, carers and people with a disability. GBSS works to improve the quality of life of people with disabilities in the Stanthorpe area.

The roll out of the NDIS led GBSS to review their current capabilities and requirements. “The unknown of the NDIS was the challenge,” said Therese Crisp, Manager - Respite and Day Services. “We needed to address questions such as: What do we need to know as a service provider? What will the transition from the traditional model of service delivery require and how ready are we? What training is required? What are our IT requirements? What information do we need to inform our budget and strategic plan? and What information do our clients require?”

After researching and listening to information from NDS, the Organisational Development Toolkit was seen as the perfect tool to get a clear understanding of where GBSS stood in relation to the current environment.

“We saw the Organisational Development Toolkit as an opportunity for a holistic review and insight into service delivery and management,” said Therese. “We used the toolkit to identify areas of strength and weakness and areas where more training was needed or where we might need further support.”

GBSS used the Toolkit to explore their rationale and processes during their monthly management committee meetings. The Toolkit was also shared with relevant people in the organisation such as management committee members, managers and senior administration, giving people a chance to familiarise themselves with the Toolkit and to raise questions as needed.

As a result of using the Toolkit, GBSS identified professional development topics and training, and specific workshops for managers and management committee members. They also engaged the services of a facilitator with experience around NDIS to develop their strategic plan.

Therese said, “We found the toolkit self-explanatory, and easy to implement. It covered all areas of service delivery and service management and the sections in the Toolkit were well identified and explained.

“The information that we gathered from completing the Toolkit assisted us in our Strategic Planning and Business Planning, especially to reflect our needs as we transition to NDIS.”

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