What is the community service sector?

The social service sector provides the community with services that meet a broad range of needs. The delivery of services aims to promote physical, social, emotional, mental and spiritual wellbeing. Groups in the community that are marginalised or disadvantaged, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse (CaLD) families and people with a disability, are supported by government and non-government providers of community services. Non-government services are delivered by commercial and not-for-profit organisations.

Is the community service sector for you?

Workers in the social service sector are expected to display sensitivity, a concern for others, good communication skills, and a non-judgmental approach to issues faced by individuals and communities. Those who work with children in a regulated sector (as defined by the Commission for Children and Young People and Child Guardian Act 2000) are required to undergo a suitability check for working with children and be the holder of a current Blue Card. Refer to the Commission for Children and Young People and Child Guardian Act 2000 for information.

Workforce and training resources

In this section you can find a number of resources on what it's like to work in the social service sector, career opportunities, courses and training you can undertake, and details of free online professional development training. Use the left hand "Workforce and Training" menu to find the information you are looking for.

If you haven't already taken a look, browse the Community Door eTraining courses - they are all free, online and accessible to anyone. Topics include strengthening NGOs, governance, collaboration and cultural awareness.

Justice Connect runs regular webinars on all aspects of managing a community organisation. You can register for upcoming webinars or watch a recording of previous webinars.

The Australian Digital Health Agency (the Agency) invites you to attend a sector specific webinar session following the 16 July 2018 launch of the national expansion of the My Health Record. This year every Australian will get a My Health Record unless they choose to opt out. The opt-out period has...
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What are the privacy law requirements for not-for-profits? And what do recent legislation changes mean for your for-good organisation? In this 60-minute webinar , expert presenter Mae Tanner from Justice Connect will guide you through the basic requirements for not-for-profits under the Australian...
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Volunteering Queensland is running two professional development training workshops on 30 October. The first workshop is Risk Management in Events and Projects which is focused specifically at the risks associated with conducting events, whether they are small internal activities or large community...
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In Australia only one in five board members are women. A Women on Boards Queensland LinkedIn group has been created, by the Queensland Government's Office for Women, aimed at connecting like-minded people passionate about the social and economic benefits of increasing gender parity across...
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There have been recent changes to the minimum entitlement for domestic and family violence leave under all modern awards. As a result of the four-yearly review of modern awards, all employees under industry and occupation awards are now entitled to a minimum of five days’ unpaid domestic and family...
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Want to drive large-scale social change in your region through better collaboration? How do you organise, manage and sustain collaboration? How is collaboration different from other ways of working together? What skills and qualities do I need to help bring about effective collaboration in my...
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The ChangeFest conference 2018 is a collaboration between Logan Together, Opportunity Child, Collaboration for Impact and Griffith University. The conference organisers are on the look out for speakers for the event happening on 19-23 November 2018, at the Logan Entertainment Centre. They are...
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Not-for-profit Law runs regular training on a range of common legal issues faced by community organisations and individuals within them. The training is aimed at small to medium not-for-profit organisations. It is presented by Not-for-profit Law lawyers and guest presenters. Have a look at their...
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Understanding and being able to exceed funder expectations is a vital part of a strong and sustainable grants program. Are you engaging tactically and efficiently with your existing and potential funders? Join this Pro Bono Australia 60-minute webinar , presented by sector expert Jo Garner of...
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Brisbane City Council supports community, social enterprise and not-for-profit organisations by providing access to free professional advice to assist with their growth and sustainability. It established the Inclusive Brisbane Professional Advice Alliance in 2013 to provide pro bono high-level...

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Are you looking for support in Queensland, or trying to find a service that meets your needs? Now you can search oneplace , the service directory hosted by the Queensland Family and Child Commission. oneplace is an easily accessible directory of community services to help Queensland families to get...
Volunteering Services Australia (VSA) is a national network of community development services, that aim to assist the hundreds of not-for-profit and charitable organisations with the recruitment and management of volunteers. It is a member-based organisation committed to community engagement and...
The Managing employees - How do we do that? webinar was specifically designed to help new and existing Management Committee Members to understand their responsibilities as an employer and also the responsibilities to their employees. The webinar covers: Communication between your committee and...
DV-alert (Domestic Violence Response Training) is Lifeline's free nationally recognised training program that enables health, allied health and frontline workers to confidently: Recognise signs of domestic and family violence Respond with appropriate care Refer people experiencing or at risk of...
Legal Aid have a series of captioned recordings about Legal Aid Queensland services on their YouTube channel . Videos for community, health and education workers can be found here and include their published community legal education webinars. Upcoming webinars can be found on the Information for...
The Queensland Disaster Management website and the Get Ready website have a range of information and useful resources that can assist you to plan and prepare for an emergency. As part of your preparedness and planning for weather events, access regular weather forecast updates from the Bureau of...
The Community Resource Handbooks were launched by Volunteering Queensland on 12 May 2015. They consolidate the knowledge gained through Volunteering Queensland's community leadership work with more than 2,000 community groups over the past fifteen years. The handbooks are aimed at small to medium...
This handbook was produced in 2010 by the Queensland Alliance, the peak body for mental health in Queensland. It is a practical approach to helping Sector Development Workers improve their skills and understanding. It provides guidelines on establishing an ethical framework for practice and the...
Are you wanting to connect with First Nations peoples? Do you have job opportunities that need to be promoted to First Nations people? Deadly Futures connects opportunities to community right across this country. Their subscription based model makes it easy and affordable for employers to advertise...
The Queensland Council of Social Service (QCOSS) has produced the Planned Support Guide: an approach to case management for people working in a wide range of community services. If you are a front line worker, supervisor or manager this guide is for you. The guide assists in the development of a...
Youth and Family Service (Logan City) Inc – have developed their YFS Service Delivery Handbook , published in 2012, which they would like to share with the Sector. Youth and Family Service (Logan City) Inc. (YFS) is a community based, not-for-profit organisation, providing planned, innovative...
UPDATE : Safe Work Australia's statement regarding the Impact on Volunteers From 1 January 2012 workplace health and safety laws will be harmonised across Australia and will replace the existing work health and safety legislation in all states, territories and the Commonwealth. While many parts...
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Author: 
Louise Mullins, Queensland Council of Social Service

The social service sector provides the community with services that meet a broad range of needs. The delivery of services aims to promote physical, social, emotional, mental and spiritual wellbeing.

Groups in the community that are marginalised or disadvantaged, including Aboriginal and...

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Author: 
Liza Moore, Quality and Safety Advisor - MS Queensland

Effective governance structures create direction, purpose and value. They offer frameworks for essential systems such as operational efficiency, IT and privacy, financial and risk management, as well as innovation. These together increase the likelihood of

...
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Author: 
Michael McAfee, PolicyLink President

Michael McAfee, President of PolicyLink, in the United States of America, gave an inspiring speech to delegates of the Queensland Council of Social Service (QCOSS) conference in 2016. He held the...

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Author: 
Sharon Daley, Queensland Council of Social Service

The change that has occurred in result of the successful #MeToo and #TimesUp movements has surprised many. It is hoped now that these movements will serve as a catalyst to greater gender parity around the world.

The World Economic Forum's 2017 Global Gender Gap Report...

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Author: 
Louise Mullins, Queensland Council of Social Service

Many organisations have very limited resources so it is sometimes necessary to seek additional funding to ensure ongoing service delivery.

Writing a submission for funding can sometimes be overwhelming, time-consuming and at times unrewarding, if unsuccessful, for an...

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December is the perfect month to do some good by helping those most in need over the festive season.

Countless families are struggling at Christmastime and the pressure on them is often more challenging than any other time of year.

By sparing your time as a volunteer you could ease...

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Author: 
House Call Doctor

Research shows Indigenous health professionals account for only 0.3% of the national healthcare workforce.

This severe underrepresentation has a number of repercussions for the industry and Indigenous members of the community seeking culturally appropriate healthcare.

“The...

Author: 
Michael Pegg, Jobs Australia

Whenever an organisation employs someone to do work, they enter into the world of industrial relations and human resource management.  It’s not usually the main focus for the organisation and it can be hard to see why clause xyz of the something or other award matters.  But it in the world...

Author: 
Lewis Atkinson, Haines Centre for Strategic Management

The traditional model of social and community benefits delivered by government, community groups, charities and the not- for profit sector, with some corporate philanthropy around the edges, has been slowing dying for some years now. 

Financial sustainability and/or independence is a...

Author: 
Lyne Mear, HR Advisor and Employment Advocate, Owl Industries

Is your support worker or carer a contractor or an employee? If you are managing your own care or support arrangement, this is an important question, even if your focus is to be free of mainstream service providers and be able to determine your own life. 

Although the...

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