What is the community service sector?

The social service sector provides the community with services that meet a broad range of needs. The delivery of services aims to promote physical, social, emotional, mental and spiritual wellbeing. Groups in the community that are marginalised or disadvantaged, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse (CaLD) families and people with a disability, are supported by government and non-government providers of community services. Non-government services are delivered by commercial and not-for-profit organisations.

Is the community service sector for you?

Workers in the social service sector are expected to display sensitivity, a concern for others, good communication skills, and a non-judgmental approach to issues faced by individuals and communities. Those who work with children in a regulated sector (as defined by the Commission for Children and Young People and Child Guardian Act 2000) are required to undergo a suitability check for working with children and be the holder of a current Blue Card. Refer to the Commission for Children and Young People and Child Guardian Act 2000 for information.

Workforce and training resources

In this section you can find a number of resources on what it's like to work in the social service sector, career opportunities, courses and training you can undertake, and details of free online professional development training. Use the left hand "Workforce and Training" menu to find the information you are looking for.

If you haven't already taken a look, browse the Community Door eTraining courses - they are all free, online and accessible to anyone. Topics include strengthening NGOs, governance, collaboration and cultural awareness.

Justice Connect runs regular webinars on all aspects of managing a community organisation. You can register for upcoming webinars or watch a recording of previous webinars.

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For Purpose builds the strategic, advocacy and communication capacity of not-for-profit and purposeful organisations. They have launched a new online learning platform for not-for-profits which includes three courses on: Meeting with decision-makers Policy writing Strategic planning To find out...
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The Disability Advocacy Resource Unit has launched a new online disability advocacy course. This free, self-paced online course provides an overview of what types of disability advocacy are available, a foundation in the human rights framework and how disability advocates use legal instruments and...
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Queensland Government media release Queensland is home to more than 700,000 active volunteers, each playing their part in making the state’s thriving communities more resilient and vibrant places to live. Today (5 December) is International Volunteer Day, an opportunity for Queenslanders to...
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The Ask Izzy Platform is a data tool that provides insights into the supply and demand of services such as housing, food, health and more across Australia. Using location-based data from Ask Izzy and other Infoxchange sources, as well as data sets from the Australian Institute of Health and Welfare...
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Queensland Government media release The Palaszczuk Government is working to ensure the Queensland’s disability services workforce is a step ahead of the roll-out of the National Disability Insurance Scheme (NDIS). In the lead up to the Premier’s Skills Summit this week (Wednesday 28 November)...
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Accounting standards for not-for-profit organisations are set to change on 1 January 2019. Will you organisation be ready? Join this Pro Bono Australia webinar facilitated by CPA Australia's Ram Subramanian, in conversation with sector experts David Hardidge and Andrew Marks, where you'll be guided...
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Queensland's Domestic and Family Violence Protection Act was most recently amended in January this year. Magistrates Court practice in this area continues to evolve with the roll-out of specialist courts across the state. Staying up-to-date in this area is essential to provide clients with...
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The Age and Work Symposium will explore the opportunities and implications of longevity for employers and employees. If you employ older staff, are challenged by some of the issues you see, are in a position of influence or are just curious, this is a conversation you should be a part of. Event...
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Community Services Industry Alliance (CSIA) has partnered with the Office for Women, Department of Communities, Child Safety and Disability Services to research the current state of gender parity of boards in the community services industry. CSIA is hosting three breakfast events at Mount Isa,...
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Youth workers and educators are invited to attend a free community legal education webinar. The webinar will be delivered by David Law, principal lawyer, in Legal Aid Queensland's Youth Legal Aid team. It will cover: dealing with the police drugs, alcohol and parties how to support young people...

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Are you looking for support in Queensland, or trying to find a service that meets your needs? Now you can search oneplace , the service directory hosted by the Queensland Family and Child Commission. oneplace is an easily accessible directory of community services to help Queensland families to get...
Volunteering Services Australia (VSA) is a national network of community development services, that aim to assist the hundreds of not-for-profit and charitable organisations with the recruitment and management of volunteers. It is a member-based organisation committed to community engagement and...
The Managing employees - How do we do that? webinar was specifically designed to help new and existing Management Committee Members to understand their responsibilities as an employer and also the responsibilities to their employees. The webinar covers: Communication between your committee and...
DV-alert (Domestic Violence Response Training) is Lifeline's free nationally recognised training program that enables health, allied health and frontline workers to confidently: Recognise signs of domestic and family violence Respond with appropriate care Refer people experiencing or at risk of...
Legal Aid have a series of captioned recordings about Legal Aid Queensland services on their YouTube channel . Videos for community, health and education workers can be found here and include their published community legal education webinars. Upcoming webinars can be found on the Information for...
The Queensland Disaster Management website and the Get Ready website have a range of information and useful resources that can assist you to plan and prepare for an emergency. As part of your preparedness and planning for weather events, access regular weather forecast updates from the Bureau of...
The Community Resource Handbooks were launched by Volunteering Queensland on 12 May 2015. They consolidate the knowledge gained through Volunteering Queensland's community leadership work with more than 2,000 community groups over the past fifteen years. The handbooks are aimed at small to medium...
This handbook was produced in 2010 by the Queensland Alliance, the peak body for mental health in Queensland. It is a practical approach to helping Sector Development Workers improve their skills and understanding. It provides guidelines on establishing an ethical framework for practice and the...
Are you wanting to connect with First Nations peoples? Do you have job opportunities that need to be promoted to First Nations people? Deadly Futures connects opportunities to community right across this country. Their subscription based model makes it easy and affordable for employers to advertise...
The Queensland Council of Social Service (QCOSS) has produced the Planned Support Guide: an approach to case management for people working in a wide range of community services. If you are a front line worker, supervisor or manager this guide is for you. The guide assists in the development of a...
Youth and Family Service (Logan City) Inc – have developed their YFS Service Delivery Handbook , published in 2012, which they would like to share with the Sector. Youth and Family Service (Logan City) Inc. (YFS) is a community based, not-for-profit organisation, providing planned, innovative...
UPDATE : Safe Work Australia's statement regarding the Impact on Volunteers From 1 January 2012 workplace health and safety laws will be harmonised across Australia and will replace the existing work health and safety legislation in all states, territories and the Commonwealth. While many parts...
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Author: 
Louise Mullins, Queensland Council of Social Service

The social service sector provides the community with services that meet a broad range of needs. The delivery of services aims to promote physical, social, emotional, mental and spiritual wellbeing.

Groups in the community that are marginalised or disadvantaged, including Aboriginal and...

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Author: 
Liza Moore, Quality and Safety Advisor - MS Queensland

Effective governance structures create direction, purpose and value. They offer frameworks for essential systems such as operational efficiency, IT and privacy, financial and risk management, as well as innovation. These together increase the likelihood of

...
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Author: 
Michael McAfee, PolicyLink President

Michael McAfee, President of PolicyLink, in the United States of America, gave an inspiring speech to delegates of the Queensland Council of Social Service (QCOSS) conference in 2016. He held the...

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Author: 
Sharon Daley, Queensland Council of Social Service

The change that has occurred in result of the successful #MeToo and #TimesUp movements has surprised many. It is hoped now that these movements will serve as a catalyst to greater gender parity around the world.

The World Economic Forum's 2017 Global Gender Gap Report...

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Author: 
Louise Mullins, Queensland Council of Social Service

Many organisations have very limited resources so it is sometimes necessary to seek additional funding to ensure ongoing service delivery.

Writing a submission for funding can sometimes be overwhelming, time-consuming and at times unrewarding, if unsuccessful, for an...

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December is the perfect month to do some good by helping those most in need over the festive season.

Countless families are struggling at Christmastime and the pressure on them is often more challenging than any other time of year.

By sparing your time as a volunteer you could ease...

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Author: 
House Call Doctor

Research shows Indigenous health professionals account for only 0.3% of the national healthcare workforce.

This severe underrepresentation has a number of repercussions for the industry and Indigenous members of the community seeking culturally appropriate healthcare.

“The...

Author: 
Michael Pegg, Jobs Australia

Whenever an organisation employs someone to do work, they enter into the world of industrial relations and human resource management.  It’s not usually the main focus for the organisation and it can be hard to see why clause xyz of the something or other award matters.  But it in the world...

Author: 
Lewis Atkinson, Haines Centre for Strategic Management

The traditional model of social and community benefits delivered by government, community groups, charities and the not- for profit sector, with some corporate philanthropy around the edges, has been slowing dying for some years now. 

Financial sustainability and/or independence is a...

Author: 
Lyne Mear, HR Advisor and Employment Advocate, Owl Industries

Is your support worker or carer a contractor or an employee? If you are managing your own care or support arrangement, this is an important question, even if your focus is to be free of mainstream service providers and be able to determine your own life. 

Although the...

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