Updates

Survey: Experiences with the Residential Tenancies Authority

PricewaterhouseCoopers (PWC) is undertaking a significant research project to help the Residential Tenancy Authority (RTA) understand the needs of its customers, including tenants, landlords and property managers, as well as peak bodies, associations and Government.

To date, it has performed a detailed data review and held in depth interviews and focus groups, all to gain an understanding of the positives and the pain points that people experience when contacting the RTA.

This survey is the next phase of the research, and outcomes from the project will enable the RTA to deliver the right information and services to the right people, in the right way.

The survey is open now and takes about 15 minutes to complete. Access it here.