Services Australia COVID-19 resources for community groups

Services Australia acknowledges that community groups play a big role in helping people in their community affected by COVID-19. They have produced a range of resources you can use when you’re helping people in your community affected by COVID-19.

You can download the COVID-19 eKit and use it to promote Services Australia services, such as income support payments, in your community.

In the eKit

You’ll find these useful resources:

  • How we’re helping people affected by COVID-19 (Easy Read).
  • If you already get a payment from us – what to do if you’re already getting one of our payments.
  • If you need a payment – what to do if you’re not getting a payment.
  • How to claim a payment poster – use this to promote the streamlined claim in the community.
  • Talking points about our support for people affected by COVID-19 – to help you share information with the community.
  • Information for Disability Support Pension (DSP) customers thinking about JobSeeker Payment (JSP) – tells DSP customers what they need to consider if they’re thinking about transferring to JSP.
  • Information for Carer Payment (CP) customers thinking about JobSeeker Payment (JSP) – tells CP customers what they need to consider if they’re thinking about transferring to JSP.
  • Information for families and separated parents.
  • Family and domestic violence checklist – a guide for your conversations with clients affected by family and domestic violence.

People affected by COVID-19 can also listen to the Easy Read document. They can go to the Services Australia playlist on the SoundCloud website. There they’ll also find a range of audio content, including audio files in other languages.

If you need information in your language

If English is a second language, you can access translated publications about payments and services in up to 30 languages.

There are printable factsheets and audio files to help those affected by coronavirus or access the full range of information in your language.

Watch a video

If you would prefer to watch video, check out the COVID-19 Support and Information YouTube playlist. It shows people how to claim a payment and manage their business with Services Australia. It also hosts videos from other Australian Government departments to help deal with COVID-19.