Optus Data Breach Fact Sheet

This information has been adapted from the Australian Government’s Department of Home Affairs website.

If you think you may be affected by the recent Optus data breach contact Optus Customer service on 133 937. For more information, see Optus Data Breach.

You should also:

  • Secure and monitor your devices and accounts for unusual activity, and ensure they have the latest security updates.
  • Enable multi‑factor authentication for all accounts.
  • If you need assistance with taking these steps, visit the Australian Cyber Security Centre.

Be alert for scams referencing the Optus data breach. Learn how to protect yourself from scams by visiting Scamwatch.

If you are concerned that your identity has been compromised or you have been a victim of a scam, contact your bank immediately and call IDCARE on 1800 595 160.

If your identity has been stolen, you can apply for a Commonwealth Victims’ Certificate.

If you believe you are victim of a cybercrime, go to ReportCyber.

The following websites can help you protect yourself and stay informed

If you wish to make a privacy complaint, contact Optus by their Make a complaint page. If you are unable to resolve your complaint with Optus, you may wish to lodge a complaint with the Telecommunications Industry Ombudsman and the Office of the Australian Information Commissioner.