Updates

On demand: Recent Cases in Energy Disconnection and Hardship – Understanding Customers’ Rights

Learn from three recent cases of energy retailers breaching their legal customer obligations across customer hardship and disconnections in this free QCOSS webinar recorded on 18 February 2021.

By understanding consumer protections in the context of real cases, you can improve your ability to support people with their bills and to confidently speak with energy retailers on behalf of your clients.

In this session you will be taken through three significant recent cases of retailers being found to have breached customer obligations including:

  • Energy Australia – failure to protect hardship customers
  • Origin – alleged unlawful customer disconnections
  • AGL – alleged wrongful disconnection of vulnerable customers

Explore the energy regulatory framework, particularly relating to disconnections and hardship program. Watch this webinar on demand.