Latest update on restrictions in disability accommodation services and aged care facilities

Restrictions are currently in place for residential aged care facilities and disability accommodation services providers in areas across South-East Queensland to ensure community safety. From today (Monday 31 August 2020) some additional Local Government Areas (LGAs) have been added to the list of restricted regions, and further conditions have been added to the Disability Accommodation Services Direction.

COVID-19 Restricted Areas

From 8:00 am today (Monday 31 August 2020), the following LGAs which make up the Darling Downs Region will be added to the List of restricted areas for the purposes of Queensland COVID-19 Restricted Areas Direction (No.5):

  1. Cherbourg Aboriginal Shire
  2. Goondiwindi Region
  3. South Burnett Region
  4. Southern Downs Region
  5. Toowoomba Region
  6. Western Downs Region

The Darling Downs region has been added in addition to the previously announced restrictions on the wider Brisbane City and Gold Coast City areas. Further information about these Directions, including questions and answers, can be found here on the Queensland Health website.

Disability Accommodation Services Direction

To protect our most vulnerable, the ONLY people who can enter a shared disability accommodation service located in the listed Local Government Areas are:

  • Disability accommodation service staff (including administration staff, cleaners, tradesman, gardeners and maintenance);
  • Volunteers;
  • Persons delivering goods and services (including food deliveries);
  • Health care workers (including doctors, nurses, allied health and pharmaceutical staff);
  • People the operator of a disability accommodation service has granted permission to enter to provide support to a resident;
  • People providing essential disability support;
  • People providing social work services;
  • Emergency workers and police;
  • A visitor who is providing end-of-life support.

From 12:00 pm today (Monday 31 August 2020), the Disability Accommodation Services Direction (No. 3) will commence. This is an update to the previously announced restrictions to:

  • Allow students who are under the supervision of an employee or contractor to enter a restricted shared disability accommodation service;
  • Require that people who have a temperature of 37.5 degrees or more, or symptoms consistent with COVID-19, cannot enter a disability accommodation service;
  • Provide that operators of restricted disability accommodation services should ensure staff, contractors and volunteers do not work across multiple care facilities, where possible. Care facilities include but are not limited to hospitals, retirement villages and residential aged care facilities.
Aged Care
Residential aged care facilities are also subject to restrictions on movement to ensure the safety of residents. These restrictions include:


    • No personal visitors, including care and support visitors are allowed to enter;
    • Only persons providing an essential purpose will be allowed to enter;
    • End of life visits are still allowed;
    • Anyone entering a facility must wear a single use surgical face mask.
  •  Residents
    • Cannot leave the residential aged care facility unless they are receiving health care, attending a funeral or for an emergency or for compassionate reasons;
    • The residential aged care facility or the Chief Health Officer can provide an exemption for leave on compassionate reasons.
  •  Staff
    • Residential aged care facility operators must make sure staff do not work across multiple facilities as much as possible.

Residents are able to leave aged care facilities for reasons including exercise, end of life or palliative care, visiting another residential aged care facility, visit a service provider (hairdresser, legal, etc), attend a funeral, receive health care services, or attend small family gatherings (up to 20).

Residents can also have up to two visitors and at one time.

Visit the Queensland Health website to stay up to date.