How to contact the NDIS Quality and Safeguards Commission, and dealing with COVID-19
If you feel unsafe or are unhappy with the quality of your supports and services – whether or not these issues relate to COVID-19 – contact the NDIS Quality and Safeguards Commission (NDIS Commission) about your concerns. It is always okay to speak up.
If you are in New South Wales, South Australia, the Australian Capital Territory, Northern Territory, Queensland, Victoria or Tasmania, you can make a complaint to the NDIS Commission by contacting:
- 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
- The National Relay Service and asking for 1800 035 544
- Completing a complaint contact form
What NDIS participants can expect from their providers
Because community transmission of COVID-19 is occurring, your NDIS providers should be planning and preparing to manage any possible cases of COVID-19.
The NDIS Commission has written fact sheets to explain:
- what to expect from your providers and workers
- how your provider should be preparing for a COVID-19 outbreak if you live in a residential setting
Both of these fact sheets are also available in Easy Read and Auslan formats, and in 11 community languages.
Most providers are supporting people very well during the pandemic. Many have adjusted the way they do some things to be able to keep delivering the NDIS services you rely on. Those providers who aren’t able to continue supporting NDIS participants in the same way have been working with us to find solutions quickly.
Because providers are telling us when they need help, it is reassuring that they’ve told us there have been low numbers of COVID-19 infections of participants in Victoria. (Providers need to tell us when a worker or participant becomes infected, but they do not need to share the names of these people with us.)
The NDIS Quality and Safeguards Commission has a dedicated COVID-19 webpage for people with disability containing information for NDIS participants and links to resources and updates about COVID-19