Updates

Extra support for toll users in financial distress

Linkt Assist has partnered with Good Shepherd to deliver a pilot program, Linkt Assist 360. The partnership offers comprehensive support for vulnerable customers, who need additional support beyond the assistance with tolling bills and fines currently available through Linkt’s existing assistance program.

The extended program, Linkt Assist 360, is intended to both restore these customers’ emotional and financial resilience, while also supporting the wellbeing of frontline Linkt Assist employees, through empowering them to make more of a difference in our customers’ lives.

A dedicated Good Shepherd team is available to eligible Linkt Assist customers and provides a single point of contact to help them navigate a wide range of personalised support.

Who is eligible

Linkt Assist customers. The Linkt Assist team will work directly with customers to understand and identify their eligibility for the pilot. This may include some, or all, of the following issues:

  • Financial crisis
  • Financial difficulties (such as having multiple debts or needing support to access a wider range of financial support)
  • Homelessness or risk of homelessness
  • Domestic or family violence, or economic abuse
  • Mental health issues

To find out more Contact Linkt Assist on the dedicated Community Sector Line 1300 110 129 or email.