The Queensland social service sector incorporates a range of service delivery, community development, social justice, and advocacy organisations operating across a range of areas, including but not limited to: health, housing, employment, disability, aged care, services for children and young people, Indigenous affairs and multicultural affairs. Inclusion in the sector is less about the specific service being provided and more about commitment to a shared vision and a set of values. Organisations which are not-for-profit, community based and have a shared vision and central values are considered to be part of the social service sector.

The social service sector provides the community with services that meet a broad range of needs. The delivery of services aims to promote physical, social, emotional, mental and spiritual wellbeing. Groups in the community that are marginalised or disadvantaged, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse (CaLD) families and people with a disability, are supported by government and non-government providers of community services.

This section contains details on the social service sector in Queensland, including reform processes, networks, research and reports.

NAIDOC Week is celebrating the invaluable contributions that Aboriginal and Torres Strait Islander women have made – and continue to make - to our communities, our families, and our rich history. Q Shelter is celebrating NAIDOC Week 2018 by hosting a digital photographic exhibition showcasing...
The 2018-19 State Budget provides indexation increases to be paid on ongoing operational State funding. The indexation rate will be applied to each service stream based on the proportion of State and Commonwealth funding and respective State and/or Commonwealth indices to calculate the weighted...
'Because of Her, We Can!' is the 2018 NAIDOC Week (8th-15th July) theme, highlighting the vital roles of Aboriginal and Torres Strait Islander women as leaders and activists in their own communities and nationally. A boriginal and Torres Strait Islander women are the unsung heroes that continue to...
Disability Services Consulting (DSC) is running the workshop Making Sense, Moving Forward to give you expert insights, analysis and practice implications to get your organisation ready for the Quality and Safeguarding Framework. The workshop will work on: Leveraging the new rules to enhance...
Queensland Multicultural Month, the state's largest multicultural celebration, is held in the month of August each year. People from across the state join together to perform, share, taste, listen, learn and acknowledge that, while we may come from different cultures, we all love living in...
The Community Services Industry Alliance's (CSIA) Inclusion Ready project is providing the opportunity for organisations to develop the narrative they need alongside a theory of change to strengthen their Information, Linkages and Capacity Building (ILC) grant applications. Stories of Change to...
Queensland Government media release A new committee has been appointed to provide advice on applications for the state’s largest one-off grants program, which distributes approximately $54 million per year to not-for-profit community groups. Attorney-General and Minister for Justice Yvette D’Ath...
Queensland Government media release The Palaszczuk Government will provide more than $1 million in funding to the Queenslanders with Disability Network (QDN) to help additional people access the National Disability Insurance Scheme (NDIS). Minister for Disability Services Coralee O’Rourke said the...
The Public Guardian last week awarded Townsville local, Kris Hood, with the Public Guardian Excellence Award for her role in supporting and advocating for clients with a disability. Kris is a Support Coordinator at Mercy Community NDIS Services Townsville and was awarded for her ‘excellence in...
This survey has been designed to gather your valuable feedback regarding the skills and career development needs of NDIS workers. It forms part of an evaluation of Workability Qld - a government-funded project building workforce supply and capability to support the NDIS. By completing this survey,...


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Stacy Field, Workforce Council

Strategic workforce planning is a process of taking a holistic and future focused look at your organisation, its service delivery and its workforce needs into the future. Whilst there is so much uncertainty in our environment, organisations can still explore what is and what could be, and make...

Human Rights for Queensland
Aimee McVeigh, A Human Rights Act for Queensland

If a government is required to consider human rights while making decisions, a transparent dialogue with the people is created – the people can see their government cares about their rights.

When MP Peter Wellington supported the Labor Party to form government in February, they agreed to...

 Charles Clowes
Charles Clowes, Australian Organisation For Quality

Within the organisational development toolkit the capability area of quality systems, innovation and improvement refers to staff and client contribution, innovation, quality culture and management, reporting, adaptability and improvement, legislation and risk management.


Dr Ruth Knight, Zark Consultancy

Like many other community organisations, you are probably being increasingly asked to demonstrate the outcomes of your programs and services. Outcomes measurement allows you to identify which of your programs and services are successful, and helps you to test assumptions and communicate...

Darren Smith, Breaking New Ground

A new chapter in the story of the not-for-profit sector is being drafted. How do small to medium organisations ensure they're written into the script?

The not-for-profit sector has already experienced significant change and uncertainty over the last few years:

  • funding
  • ...
Bartley Hassall
Bartley Hassall, 3rd View Consulting

We all notice great Customer Service. We love it when individuals go out of their way to deliver a positive experience, no matter what it takes. When we talk about Customer Focus, we are talking about the organisation more holistically. Do our...

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Len Airey, DCA Advisory Services

Strategic capability is about capacity, resources and skills that will enhance and improve the long-term sustainability of an organisation. Long-term sustainability, requires people to think differently about their future - not to look at the future through the prism of the past but to get all...

Deception Bay Community Youth Programs
Brooke Reynolds, DBCYP

Deception Bay Community Youth Programs (DBCYP) is a community organisation that provides whole of life support for young people in Deception Bay. 

DBCYP have developed the iCreate program as a means to effectively engage young people...

Kylie Hogan, National Disability Services

The Community Services Industry is facing a myriad of reforms and challenges now and into the future. 

Challenges such as an ageing population, workforce shortages, sector-wide reforms, technological advances and economic uncertainty are making it more important than ever for...

Outcomes Working Group February 2015
Richard Fahy, Lutheran Community Care

Lutheran Community Care’s vision is aligned to making quality of life better for the clients we serve. In the light of this it is important to us that we can also quantify what has changed for the client since they have been using our services. Through adopting an outcome-based framework we seek...


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