Books at QCOSS Community Door.
- Organisational resources
- Business development package
- Administration
- Boards and management committees
- Meetings
- Membership of the committee
- Roles of the management committee
- Sub-committees
- Companies limited by guarantee - information for directors
- Governance for other forms of not-for-profit organisations
- Governance online training
- Steps to building governance capacity
- Governance and the role of a board or management committee
- Governance delegations, monitoring and reporting
- Governance performance review
- Financial management for boards and management committees
- Sustainability of the organisation
- Organisational planning
- Recruitment, induction, and succession planning
- Risk management
- Legal compliance
- Meeting governance standards
- Collaboration
- What is collaboration and collaborative practice?
- Benefits of collaboration
- Principles of collaboration
- Collaborative practice models
- Stage 1: Scoping your collaboration
- Stage 2: Formalising your collaboration
- Stage 3: Managing change arising from collaborative practices
- Case studies of collaborative practice
- Learnings, case studies and guidelines for establishing shared and collaborative service delivery in the non-government sector
- Introduction
- Part 1 (click to list contents)
- Part 1: Learnings and case studies
- 1. Purpose of the research and evaluation
- 2. Methodology and methods
- 3. Models of shared and collaborative service delivery
- 3.1 Understanding the key concepts
- 3.2 Partnership and amalgamation models
- 3.3 The co-location model
- 4. Case studies of the three pilot projects
- 4.1 The Mackay Women’s Centre
- 4.3 Toowoomba Multi-Tenant Service Centre
- 5. Key learnings from the evaluation
- 5.1 Risks, challenges and barriers to success
- 5.2 Learnings about the MTSC model
- 5.3 Expected benefits
- 5.4 Sustainability and success factors
- References
- 6. Conclusion
- Part 2A (click to list contents)
- Part 2: Guidelines and resources for establishing shared and collaborative services
- Part 2A: Guidelines and resources for non government organisations
- Step 1: Identifying champions, leaders and local community needs and service systems
- Step 2: Identifying potential partners and seeking initial funding and resources
- Step 3: Assessing the level of fit between agencies and developing and formalising the partnership
- Step 4: Beginning the project planning and needs assessment process
- Step 5: Developing the operational vision and collaboration model and consulting those affected
- Step 6: Identifying service needs, property and building requirements and securing funding
- Step 7: Finding an appropriate location and property and developing the design concept
- Step 8: Building or renovating the property and planning the re-location
- Step 9: Developing governance, administrative and other systems and policies
- Step 10: Developing and implementing the monitoring and evaluation process
- Step 11: Developing change management and communication systems
- Step 12: Fostering collaboration and community and planning for sustainability and success
- Checklist for NGOs developing a multi-tenant service centre
- Part 2B (click to expnd content)
- Part 2B: Guidelines and resources for project managers and coordinators
- Step 1: Clarifying roles and responsibilities and developing communication strategies
- Step 2: Assist in developing and formalising the partnership
- Step 3: Beginning the project planning, management and research and engagement process
- Step 4: Developing the operational vision and collaboration model
- Step 5: Identifying service needs, property and building requirements and securing funding
- Step 6: Finding an appropriate location and property and developing the design concept
- Step 7: Building or renovating the property and planning the re-location
- Step 8: Assist in developing the governance model and other systems and policies
- Step 9: Assist in developing the monitoring and evaluation process
- Step 10: Developing change management and communication systems
- Step 11: Planning for sustainability and success
- Checklist for project managers developing a multi-tenant service centre
- Useful checklists, tools and other resources
- Case studies and examples
- Appendix A: Evaluation methods and number of participants
- Appendix B: Organisations and committees which contributed to the evaluation
- Learnings, case studies and guidelines for establishing shared and collaborative service delivery in the non-government sector
- Mapping collaborative relationships
- Community finance
- Financial management
- Fundraising and philanthropy
- Raising funds
- Fundraising factsheets
- Fundraising factsheet one: fundraising as an income source
- Fundraising factsheet two: getting prepared
- Fundraising factsheet three: identifying your supporters
- Fundraising factsheet four: fundraising tools
- Fundraising factsheet five: how do you ask for funds?
- Fundraising fact sheet six: how will you keep the momentum going?
- Fundraising factsheet seven: legals
- Fundraising factsheet eight: case study
- Philanthropy
- Grants and funding sources
- Human resource management
- Industrial relations
- Innovation
- Outcomes
- Planning and evaluation
- Strategic planning
- Critical success factors
- The strategic plan
- Business continuity
- Measuring organisational performance
- Program and service evaluation
- The evaluation team
- The evaluation process
- Logic models
- Performance indicators
- Collecting data
- Reporting on evaluation
- Service agreements
- Organisational policy
- Developing policy
- Putting policy into practice
- Useful resources
- Quality assurance
- Human Services Quality Framework
- HSQF overview
- The HSQF standards
- HSQF templates
- Standard mapping
- Policy template guide
- Standard 1: Governance and management
- Standard 2: Service access
- Standard 3: Responding to individual need
- Standard 4: Safety, wellbeing and rights
- Standard 5: Feedback, complaints and appeals
- Standard 6: Human resources
- Sample registers, tools and templates
- Auditing
- Certification - requirements and resources
- Self-assessable - requirements and resources
- National Disability Insurance Scheme (NDIS)
- HSQF stories from the sector
- Human Services Quality Framework (HSQF) survey feedback 2018
- Help
- Feedback on client experience
- Human Services Quality Framework
- Risk management and insurance
- Start a community service organisation
- Getting started
- What does nonprofit mean?
- Should we incorporate?
- Setting up an incorporated association in Queensland
- Company limited by guarantee
- Incorporated association or a company limited by guarantee?
- Charities and deductible gift recipient status
- Other legal structures for your organisation
- An introduction to managing your organisation
- 'Start a community organisation' translated into Arabic, Dinka, Pashto and Persian
- Starting a community organisation in simplified English
- Technology
- Volunteer management
- Workforce and training
- Sector Readiness and Workforce Capacity clearinghouse
- Community sector careers
- Professional development
- Education
- Secondary training
- Vocational Education and Training (VET)
- University training
- Australian Catholic University (ACU)
- Bond University (Bond)
- Central Queensland University (CQU)
- Griffith University (Griffith)
- James Cook University (JCU)
- Queensland University of Technology (QUT)
- Southern Cross University (SCU)
- University of New England (UNE)
- University of Queensland (UQ)
- University of Southern Queensland (USQ)
- University of the Sunshine Coast (USC)
- Queensland Council of Social Service
- Organisational development modules
- Service delivery
- Aboriginal and Torres Strait Islander
- Alcohol and other drugs (AOD)
- Carers
- Children and families
- Community Engagement toolkit
- Community development
- Cost of Living
- Culturally and linguistically diverse
- Disability
- National Disability Insurance Scheme
- Person centred policy and practice
- How to hear me: a resource kit for working with people with intellectual disability
- Introduction
- Definitions of intellectual disability
- The socio-historical context of ‘intellectual disability’
- Common ‘lived experience’ of people with an intellectual disability
- Living situations
- Family and relationships
- Education
- Poverty
- Social isolation and exclusion
- Vulnerability to criminal victimisation
- Sexual assault and exploitation
- Criminal justice system over-representation
- Physical health
- Mental health
- Self harm
- Alcohol and substance misuse
- Child protection system involvement and over-representation
- Involvement with multiple service systems
- Rights and self-determination
- Gender and intellectual disability
- Aboriginal and Torres Strait Islander people and intellectual disability
- Intellectual disability and people from culturally and linguistically diverse backgrounds
- Barriers to communication for people with intellectual disability in the counselling context
- Important considerations for counselling practitioners
- Four therapeutic approaches
- Exercises
- Tips for legal professionals
- Systemic issues
- Identifying intellectual disability
- Support people
- Communication
- Time and rapport
- Memory and recall difficulties
- Poor literacy skills
- Acquiescence and suggestibility
- Questioning styles
- Narrative interviewing techniques
- Advice that can be given to the judge
- Capacity to give instruction
- Acknowledgements
- Restrictive Practices decision-making framework
- Domestic and Family Violence
- Health
- Housing and homelessness
- Lesbian, gay, bisexual, transgender and intersex (LGBTI)
- Mental health
- Seniors
- Social enterprise
- Women
- Young people