Energy and water

On-demand energy webinars

Recent Cases in Energy Disconnection and Hardship: Understanding Customers’ Rights

By understanding consumer protections in the context of real cases, you can improve your ability to support people with their bills and to confidently speak with energy retailers on behalf of your clients.

In this on-demand session recorded you will be taken through three significant recent cases of retailers being found to have breached customer obligations including:

  • Energy Australia – failure to protect hardship customers
  • Origin – alleged unlawful customer disconnections
  • AGL – alleged wrongful disconnection of vulnerable customers
  • Tune in here

Understanding and accessing Queensland energy concessions, rebates and grants

This webinar is essential knowledge for those who support people with their energy bills and financial wellbeing. In this session a panel of experts examine:

  • Queensland’s energy concessions, rebates and debt reduction grants, and key eligibility criteria
  • How to access these for people you are supporting, including some key challenges and how to solve them
  • Renters eligibility for these supports.
  • Tune in here

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