COVID-19 information for service providers

Health directives change over time. All providers are strongly encouraged to monitor the Queensland Health website for the latest information and advice, to ensure that your organisation is following directions appropriate to your service and local community.

Funded organisations: Funding assistance for extraordinary COVID-19 related expenses

Organisations may be incurring extraordinary costs that are not covered within the scope of an Individual Flexibility Agreement (IFA) or their usual operating expenses and which would not be expected to be incurred during the usual course of delivering their services in a non-pandemic setting. These may be accrued in response to the pandemic and to ensure appropriate compliance with preventative controls, Chief Health Officer Directions, and maintaining a safe environment for staff, visitors, and children and young people.

Examples of extraordinary COVID-related costs include, but may not be limited to, expenses such as:

  • Specialist COVID-19 cleaning
  • Specialised Personal Protective Equipment (PPE)
  • Rapid Antigen Tests
  • Specialist dedicated resources engaged to provide COVID readiness and response activities
  • Health Practitioner appointments to undertake testing
  • Design, delivery and/or sourcing of COVID-19 specific training
  • Additional staffing required to cover rosters and maintain the stability of a direct care service.

Where these costs can be directly and legitimately evidenced as a COVID-related expense and are not included within the scope of an IFA or existing funding agreement, organisations can seek funding assistance from the department. The department anticipates these costs will generally be incurred in residential care settings where face-to-face contact must be maintained.

If your organisation wishes to seek funding assistance for extraordinary COVID-19 related expenses incurred to date, and you have not done so already, please contact your nominated departmental Contract Officer to discuss and arrange the approach most suited to your organisation’s individual contract arrangements.

Child safety updates

Housing and Homelessness Providers

Service continuity

Housing assistance is an essential service for government, including community housing and specialist homelessness services. It is expected these services will continue to be provided to required standards. In any instance where you have to withdraw, significantly modify or reduce service continuity, please notify your Contract Officer or Regional Director.

Housing Service Centres across the state and Delivery Services in Aboriginal and Torres Strait Island Housing continue to provide essential housing services to the community. Any servicing on remote and discrete communities will occur in line with the requirements of each community as advised by the Local Councils and stakeholders.

Customers are encouraged to contact their local Housing Service Centre by telephone and adhere to Queensland Health advice. Housing help is available for people who need it. Anyone experiencing, or at risk of, homelessness can call the 24/7 Homeless Hotline on 1800 474 753, or their local Housing Service Centre (HSC), where trained staff are available to assist.

Find a local Housing Service Centre

Disability and aged care providers

You can get support and help in a range of ways:

General information and latest advice

For information about support available to providers, please visit the NDIS Information and support webpage. For information about payments that might be available and billing, please visit the NDIS payments and billing webpage.

PPE advice

Disability Accommodation Services in Queensland

From 1:00am Thursday, 30 June 2022, there is no COVID-19 vaccination requirement for someone visiting a vulnerable group.

However, COVID-19 vaccination requirements continue to be in place for workers at healthcare settings. The operator of the healthcare setting must continue to comply with the COVID-19 vaccination requirements for healthcare workers.

For information for Disability Accommodation Service providers on responding to COVID-19, please visit the Queensland Health Disability Accommodation Services webpage. For the latest information, FAQs and a summary of restrictions in place for Disability Accommodation Services please visit the Queensland Government Disability Accommodation Services Direction page.

Disability Gateway service

The Disability Gateway provides information and referrals for people with disability who need help because of coronavirus (COVID-19). The Helpline can help families, carers and support workers, too. The Disability Gateway is free, private and fact-checked.

Contact it:

  • Phone (free call): 1800 643 787
  • If you are deaf, or have a hearing or speech impairment, you can also call the National Relay Service on 133 677
  • If you require support in another language, you can use the Translating and Interpreting Service (TIS National) free of charge by:
    calling the Disability Information Helpline on 1800 643 787 and asking for an interpreter, or
  • calling TIS on 131 450 and ask to be connected to the Disability Information Helpline on 1800 643 787.

To chat online, click on the weekday live chat link, then on the button in the bottom right corner.

When you call the Helpline, you will speak to a person who will:

  • Listen carefully to you.
  • Use their connections to find things out, check the facts, and get information for you.
  • Transfer you to services that can help you.
  • Transfer you to a phone counsellor for emotional support, if you would like.
  • Give you clear and accessible information.

The Disability Gateway is funded by the Australian Government. The Disability Gateway is available Monday to Friday 8:00am to 8:00pm (AEST). It is not available on national public holidays.

Disability Provider COVID-19 Vaccine Readiness Toolkit available

  • The COVID-19 vaccine disability service provider readiness toolkit is a collection of resources designed to assist disability service providers with the rollout of COVID-19 vaccines. It includes:
  • Information on what to expect on COVID-19 vaccination day at your disability residential accommodation (information for people with disability, families and carers)
  • Checklist for planning and delivering vaccinations
  • Information on roles and responsibilities for COVID-19 vaccination at disability residential accommodation sites
  • Information on site readiness requirements for vaccination sites
  • Consent guidance material
  • Information on how vaccine providers should allocate excess doses of COVID-19 vaccines
  • Information on monitoring and reporting side effects.

The tool kit is available on the Disability Provider Webpage.

COVID-19 kit for support coordinators

The Growing Space and other support coordination providers have developed an online COVID-19 kit for Support Coordinators.

The free downloadable resource contains a range of useful checklists, contacts and templates for support coordinators to help NDIS participants, their families and carers manage risks associated with COVID-19.

You can download this kit on the Growing Space website.

National Coronavirus Helpline priority support

There is now a dedicated priority service on the National Coronavirus Helpline to support the disability care workforce. Clinical call handlers are available through this service to help with enquiries and concerns and guide callers through the Vaccine Clinic Finder to make a booking. Call 1800 020 080 and choose option 4 to use this service.

People who need support in a language other than English can contact the Translating and Interpreting Services (TIS National) on 131 450, with priority connection through to the National Coronavirus Helpline. TIS National has interpreters in 150 languages.

Use TIS interpreters to speak to clinical agents, for people who need clinical information. These calls are followed by an SMS with links to translated materials.

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