Housing and homelessness

Tenants impacted by COVID-19

The Queensland Government has implemented a range of measures to better protect tenants and landlords impacted by the COVID-19 pandemic.

Find out more on the Residential rental hub and in the Residential Tenancies Practice Guide.

The six-month eviction moratorium on residential tenancies, and measures implemented to support it, will cease to apply after 29 September 2020, including:

  • fixed term agreement extensions for COVID-19 impacted tenants
  • ending agreement provisions that prevent property owners ending tenancies with COVID-19 impacted tenants without grounds and provide additional grounds for parties to end tenancies (owner occupation and sale of premises which require vacant possession)
  • adjusted rent and bond processes that support parties to negotiate arrangements to manage COVID-19 impacts on their tenancies
  • mandatory conciliation of COVID-19 related tenancy disputes through the Residential Tenancies Authority (RTA).

What will continue

Other protections will continue to apply until 31 December 2020, including:

  • provisions allowing tenants experiencing domestic and family violence to end their tenancies quickly
  • protections for tenants against being listed in a tenancy database for rent arrears caused by COVID-19 impacts
  • limits on reletting costs for eligible tenants who end their fixed term tenancies early
  • short term tenancy statement extensions for moveable dwellings
  • entry restrictions and requirements to support COVID-19 social distancing measures
  • relaxed repair and maintenance obligations.

Residential Tenancies Authority (RTA) Queensland

For dispute resolution, bond management and tenancy information including tenancy variation forms, visit the RTA website, or call them on 1300 366 311 (Monday to Friday 8:30am to 5:00pm) or contact the SSQ COVID hotline on 134 268 43.

COVID-19 Information for the Queensland residential rental sector

Tenants Queensland

For information for tenants during the COVID-19 pandemic visit the Tenants Queensland website or call 1300 744 263.

Tenants Queensland has developed fact sheets to provide information about common issues for tenants affected by COVID-19 including Information for tenants affected by COVID-19, Information for sharehouse tenants affected by COVID-19, Information for international students affected by COVID-19, and When violence affects your tenancy.

QSTARS

For free independent advice and referral services visit the QSTARS website or phone 1300 744 263.

Department of Housing and Public Works

For housing assistance call 13 QGOV (13 74 68) or search Housing Service Centre online to contact you nearest Housing Service Centre for housing help.

Public housing tenants can download the Tenant Assist Qld app for online self-service. Bond loan and rental grant customers, and those looking for information about housing services can download the Housing Assist Qld app to access services online. Find out more about these apps.

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