Emergency relief


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Department of Social Services

The Department of Social Services provides a search function to find your nearest emergency relief provider.

Queenslanders who can’t earn an income because they must self-isolate or quarantine, or are caring for someone with COVID-19, can now access support with a $1,500 Pandemic Leave Disaster Payment. Find out more here.

Emergency relief for people on temporary visas

Australian Red Cross has received government funding to support people who are on temporary visas with a small one-off emergency relief payment to meet basic needs like food, medicine or shelter.

Given the large number of people impacted by COVID-19, the support can only be offered to people in Australia with urgent needs who:

  • are not Australian citizens or permanent residents; and
  • are not eligible for State or Territory funds for temporary visa holders (except those delivered by Red Cross); and
  • have no income or savings and no access to other support.

Access Emergency Relief

Access Emergency Relief is open to anyone living in Queensland, regardless of visa status or citizenship.

The helpline is able to provide vouchers for various supermarkets, Caltex and payment of any bills in your name. This can all be done over the phone, with vouchers sent via text or email.

Call 07 3412 8222 between 1:00pm to 4:00pm, Monday to Friday to speak to a staff member.

National Debt Helpline 1800 007 007

The National Debt Helpline can provide free advice over the phone and, if necessary, refer you to a financial counsellor. A financial counsellor may assess your financial situation, give advice, directly advocate with financial and utility companies, SPER, Buy Now Pay Later companies (including payday lenders) and consumer lease companies, and give general advice options.

Household relief loans without interest

Good Shepherd, in collaboration with the Australian Government, is providing no interest loans up to $3,000 towards rent and utilities for eligible people who have been financially impacted by COVID-19. Find out more about household relief loans without interest.

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