Domestic and family violence support

When survivors are forced to stay in the home or in close proximity to their abuser more frequently, an abuser can use any tool to exert control over their victim, including a national health concern such as COVID-19.

Call 000 if you are in danger. If you are unable to speak to the Triple Zero (000) operator, you can still receive emergency help if it is not safe to speak, or you cannot speak.

When a 000 caller doesn’t respond to the operator’s question ‘Emergency. Police? Fire? Ambulance?’ the call is transferred to an interactive voice response (IVR). The IVR asks you to press 55 if you require emergency help. If you don’t press 55 after being asked three times, your call will be disconnected.

If you press 55 you will be connected to the police. If you are still unable to speak, the police will attempt to call you back and might also send a patrol car to your address.

Police will use the address for the service (which would usually be either your home or billing address). This means it is important to make sure that your telco has the most up-to-date address details for your phone services.

DVConnect

DVConnect is a statewide telephone service offering free professional telephone support.

DVConnect Womensline 1800 811 811

DVConnect’s Womensline is Queensland’s only 24 hour, 7 days a week, 365 days a year crisis response telephone helpline. They help Queenslanders who want to escape domestic violence. The service is for anyone identifying as a female, including in the LGBTIQ community.

Their goal is to respond to your immediate safety needs and can provide:

  • Emergency transport – taxi, bus, train or plane to remove you from violence
  • Safe, emergency motel accommodation
  • Specialist crisis counselling
  • Safety planning, information, referrals and support for those living with domestic violence
  • Safe accommodation for pets through the Pets In Crisis program.

Call 1800 811 811 or visit the DVConnect Womensline website.

DVConnect Mensline 1800 600 636

DVConnect Mensline is a free, confidential telephone counselling, referral, information and support, service for Queenslanders identifying as male, and who may be experiencing or using domestic and family violence. This service is available 9am until midnight, 7 days a week.

DVConnect’s Mensline offers counselling, referral, information and support for:

  • Men who are using violence in their relationships
  • Men who are experiencing domestic and family violence
  • Others seeking support for men using or experiencing domestic and family violence.

Call 1800 600 636 or visit the DVConnect Mensline website.

Kids Helpline

Help is available anytime, for any reason on 1800 55 1800.

If you can’t get to a phone or prefer to chat online you can connect one-on-one with a Kids Helpline counsellor through webchat.

Visit Kids Helpline.

Find local support

Locate domestic and family violence support services funded by the Department of Child Safety, Youth and Women here.

Translated resources

Resources are available in languages other than English for those who may be experiencing domestic and family violence, or those who are aware of someone who may be experiencing domestic and family violence.

Find translated resources online.

Oneplace

Find help near you. Search more than 53,000 Queensland family community services at oneplace. oneplace lists everything you need, from emergency relief to domestic and family violence support services.

Tenants Queensland

Tenants Queensland has developed a When violence affects your tenancy fact sheet for tenants affected by Domestic Violence during COVID-19.

Women’s Legal Services Queensland

Women’s Legal Services Queensland are available for statewide helpline assistance via the phone number 1800 957 957, Monday to Friday, 9:00am to 3:00pm.

Tips and self-care advice

This Department of Social Services fact sheet provides information on what domestic and family violence can include as well as contact details for culturally sensitive services in Australia – it is available in 46 languages.

The National Domestic Violence Hotline (USA) website has written up some helpful tips and self-care advice for people experiencing difficulties during this pandemic.

If you need support, please contact:

  • 1800RESPECT 1800 737 732
  • Lifeline 13 11 14
  • Relationships Australia 1300 364 277

For emergencies or if you are in danger call 000.

 

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