What your business continuity plan should look like

By now, many organisations are already putting actions in place to ensure minimal impacts to continuity of service delivery. Your business continuity plan should contain all the information you need to prepare your organisation to manage disruptions and get your organisation running again after an incident or crisis.

It should include a business impact analysis and an incident response plan, with plan activation, incident response team, roles and responsibilities, communications and contact list.

If you don’t already have a formal business continuity plan in place, or you need to update it, visit the Business continuity page for more information on what to include. You can download a business continuity plan template here or a template for a disaster plan for community organisations here.

COVID-19 pandemic planning templates

Community Services Industry Alliance (CSIA) has developed a COVID-19 Pandemic Business Continuity Planning and Scenario Planning template to help you collate the information you need and identify key scenarios you should be planning for. 

For organisations needing to accelerate their planning, CSIA has developed a Business Continuity Planning Accelerator. You can download this tool and work through each item to make sure you and your organisation are positioned to continue service delivery.

Pandemic emergency management response plan

QCOSS has shared its Pandemic Emergency Management Response plan, to appropriately mitigate risk and minimise the potential impact for employees and our business

The pandemic plan is to work in conjunction with the QCOSS business continuity plan.

To see further details of the plan visit the QCOSS website.

Business continuity planning for residential care services

This guide is to assist residential care services in the development of plans around service delivery during the ongoing pandemic, in recognition that children and young people in residential care are a highly vulnerable cohort, and may exhibit behaviours which put them at greater risk of infection. Being prepared is one of the best ways to lessen the impact of an infectious disease outbreak like COVID-19.

Business continuity planning - Advice for residential care services (Department of Child Safety, Youth and Women)

Where you should be up to by now

Review your organisation’s business continuity plan and ensure that all your staff, volunteers and key external stakeholders know what your emergency and business continuity actions are.

Having clearly defined roles and responsibilities is essential for timely decision making. It’s useful to define roles that can be filled by a range of people in case some staff or volunteers are unavailable.

At this stage ensure you have up to date contact details for all your staff and volunteers as well as their emergency contacts. It’s also helpful to have a list of key external contacts so your organisation knows who to contact and how.

Identify vulnerable clients and list the actions to be taken in relation to each group.

If your employees may be required to work from home, review your working-from-home policy and ensure that all staff are aware of the requirements. If you don’t have an existing policy in place develop a ‘self-check’ policy for employees to verify that they are working in a safe environment.

What to do if you can't deliver on services

Contracted service providers should review funding agreements in the first instance, and investigate other ways of delivering on contracts, such as telephone or video calls in the event that face-to-face services cannot be provided. If you are unable to deliver on your contract/s, contact your government contract manager as soon as possible, to see if additional resources can be provided, or to renegotiate contract deliverables.

decorative
Youth Affairs Network Queensland (YANQ) is asking for responses to undertake informed advocacy on issues impacting the youth sector and lobby for extra supports needed during the COVID-19 crisis. If you wish to raise various concerns about continuity of service to marginalised young people, have...
decorative
Early Childhood Australia (ECA) has assembled a straight-forward guide and resources to assist with discussing the COVID-19 pandemic with children. ECA recognise that young children around Australia are at different stages of understanding COVID-19, and need appropriate age-based responses. They...
decorative
Although remote working is not new for many employees, some departments have never had a requirement to operate in this way. Is your organisation prepared to run business-critical processes remotely? The Chamber of Commerce and Industry Queensland (CCIQ) has published a series of webinars designed...
decorative
Queenslanders with Disability Network (QDN) is working with the Queensland Government to ensure Queenslanders with disability can get the information, resources and tools they need to prepare for this evolving COVID-19 pandemic. They have released a suite of resources and tools to give people with...
decorative
2020 has been characterised by great challenges to our collective wellbeing. In the wake of Australia’s devastating bushfires, COVID-19 is now rattling our global community. This is a time to practice caution and self-care, and an opportunity for our communities to learn a lot about looking after...
decorative
Red Cross Australia has assembled a helpful guide to help you speak to children and young people about the COVID-19 pandemic. Like adults, children are navigating something they have never experienced before. Finding the right way to talk to them about COVID-19 can help protect children and reduce...
decorative
Queensland Government media release The Queensland Government is increasing its efforts to help small business during the COVID-19 pandemic by partnering with the Chamber of Commerce and Industry Queensland (CCIQ) to deliver widespread assistance throughout the state. Minister for Employment and...
decorative
Centrelink have answered some frequently asked questions about the changes to income support as a result of COVID-19. I've never received income support or a payment Centrelink advise that you need to do three things as a priority: Sign up for a MyGov account , register your intent to claim a...
decorative
To assist charities through the Coronavirus (COVID-19) pandemic, emPower have announced that their "Let's Get Digital" Not-For-Profit (NFP) Workshop will be run as a one-day virtual online workshop. No matter where you are located in Australia or overseas, you will be able to access this pioneering...
decorative
Australian Government media release (Senator the Hon Michaelia Cash) The Government has already put in place flexible job seeking arrangements as a result of the impact of COVID-19. All Mutual Obligation requirements have been suspended until 31 March to help ease congestion on the MyGov website...

Pages

Insight centre for alcohol and other drug training has developed a toolkit for remote alcohol and other drug (AOD) counselling service delivery. The toolkit contains mobile apps, interactive websites and downloadable worksheets that can be used to enhance telephone or online-based AOD counselling...
The Chamber of Commerce and Industry Queensland (CCIQ) has published a series of webinars designed to support businesses during the COVID-19 pandemic. Topics include: Is your business ready or prepared for remote working environments? Be practically prepared State and Federal Government resources...
The following fact sheets provide more information about financial assistance to support individuals and households through Coronavirus. Income support for individuals - eligibility information about income support payments and the Coronavirus supplement to be paid at a rate of $550 per fortnight...
Oneplace Find help near you. Search more than 53,000 Queensland family community services at oneplace . Department of Social Services The Department of Social Services provides a search function to find your nearest emergency relief provider . Ask Izzy Ask Izzy is a mobile website that connects...
Thriving Communities Partnership (TCP) provides a COVID-19 pandemic resource platform that includes response packages, support and information available from TCP partners and other organisations across Australia. More information here
You can download a business continuity plan template here or a template for a disaster plan for community organisations here . If you don’t already have a formal business continuity plan in place, or you need to update it, visit the Business continuity page for more information on what to include...
decorative
Author: 
Samuel Mortimer, QCOSS

Workplaces across Australia are innovating in the face of the COVID-19 pandemic - with many transitioning to operating in a virtual environment as employees begin to work from home.

It can be a learning curve for some people working from home for the first time, but...

See videos from StudioQ related to this topic

Share or Print