The community services sector plays a vital role in assisting the community. Keeping community organisations running where possible during the COVID-19 pandemic is crucial.
In this section, we provide information, tools, resources, and templates to help you keep your organisation operating and delivering services while protecting the health and wellbeing of staff, clients and the community.
We've included information and templates on how to prepare your business continuity plan and a pandemic emergency management plan to help mitigate risk.
Workplace guidelines for staff include information about working from home arrangements, ways of working, travel, events, and meetings.
There is also information on industrial relations issues to protect employees and others in the workplace.
Responding to COVID-19
Review your organisation’s business continuity plan and ensure that all your staff, volunteers and key external stakeholders know what your emergency and business continuity actions are. Your plan should contain all the information you need to prepare your organisation to manage disruptions and get your organisation running again after an incident of crisis. For more information on what should be in your business continuity plan visit our business continuity page.
Having clearly defined roles and responsibilities is essential for timely decision-making. It’s useful to define roles that can be filled by a range of people, in case some staff or volunteers are unavailable.
Ensure you have up-to-date contact details for all your staff and volunteers, as well as their emergency contacts. It’s also helpful to have a list of key external contacts so your organisation knows who to contact and how.
Identify vulnerable clients and list the actions to be taken in relation to each group.
Review your working-from-home policy and ensure that all staff are aware of the requirements. If you don’t have an existing policy in place develop a ‘self-check’ policy for employees to verify that they are working in a safe environment.
The Thriving Communities Partnership COVID-19 pandemic resource platform includes response packages, support and information available form organisations across Australia. Visit it here.