Queensland Council of Social Service

The Australian and State and Territory Governments are implementing a major national health reform agenda. It will mean a new way of funding, governing and delivering health services. This site provides:

  • Frequently asked Questions to better understand the reforms and how they might impact on you, your organisation or the people you provide services to. 
  • Community and Consumer Engagement Tools and Resources  to assist organisations such as Divisions of General Practice to develop meaningful engagement and participation strategies.
  • An Events section which provides information about activities and events relevant to health reform 


Engagement and Collaboration in the Health Sector

A key principle agreed by the Council of Australian Governments in November 2008 is that the health system should “be shaped around the health needs of individual patients, their families and communities”. The National Health and Hospital Network Agreement further commits Local Hospital Networks and Medicare Locals to provide an effective means of engaging with local communities. Community and consumer engagement is critical at all levels of the health care governance, planning, service delivery and performance monitoring and reporting. 

Health reform will also require new partnerships and collaboration between health, allied health and social services. Collaboration requires skills to work successfully with other organisations to achieve common goals. It requires a considered approach which takes into account a range of enablers such as organisational culture, communication, process and governance.

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Frequently Asked Questions



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