Queensland Government

Bulk hot water is a system that provides heated water to residents in multi-dwelling residences such as apartment buildings or multi-unti complexes via a centralised or common boiler or a bank of instant water heaters.

Your bulk hot water provider may be an energy retailer or the bulk hot water system may be owned by the body corporate who can bill you directly or employ a service provider company to bill you on their behalf.

As bulk hot water systems are commonly part of a building’s infrastructure, it is unlikely that you will be able to change your bulk hot water provider. Check with your body corporate for more information.

Bulk hot water is metered and billed separately to cold water service.

Customers may receive a standalone hot water bill, or it may be listed as a separate line item on their electricity or gas bill.

For more information visit the Queensland Government website or read the Bulk Hot Water factsheet.

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