This guide looks at client-focused service integration. Options and resources are provided that can assist organisations even without structural change to or between the service providers (government and non-government) involved.

Other resources such as the Planned Support Guide provide a case management framework that covers referral processes and follow up. Here we help organisations to take those processes a step further, although they focus mainly on structural arrangements between organisations.

Download A Guide to Integrated Service Delivery to Clients

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