Queensland Council of Social Service (QCOSS), on behalf of the Department of Communities, Disability Services and Seniors (DCDSS) and the Department of Child Safety, Youth and Women (DCSYW), invited organisations to participate in a survey on their experience of the Human Services Quality Framework (HSQF) and how they think it could be improved.
The purpose of the survey was to gain feedback regarding current resources and support, the benefits and challenges of implementing the HSQF and how HSQF could be improved in the future. The survey could be completed anonymously or organisations could opt to provide their name and contact details.
There were 99 respondents to the 2018 survey. The survey received a larger than expected response and provided meaningful data relating to the implementation of HSQF.
Feedback from the survey suggests significant positive outcomes have been achieved through the implementation of the HSQF. It is also clear that there are improvement opportunities to ensure that HSQF continues to fulfil its promise to provide a workable continuous improvement framework for Queensland community services.