Follow the links for stories from the sector on their experiences of HSQF
In these latest videos, published in June 2019, we speak to staff from Gailes Community House and Mununjali about their experiences with completing aspects of the HSQF certification and assessment processes.
- Rachel Drew, from Mamre Association talks about her experiences of preparing for an audit.
- Craig Blackman, from Share Bayside Inc, gives advice on preparing for an audit.
Capability building information
- The organisational development toolkit
- Customer focus versus customer service
- Governance, leadership and culture
- Quality systems, innovation and improvement
- Information, knowledge and process management
- Collaboration and partnering
- Are you ready to measure your outcomes?
- Five must dos for surviving a volatile funding environment
- Organisational health check up workshops