The Human Services Quality Standards (the standards) set a benchmark for the quality of service provision. Each standard is supported by a set of performance indicators which outline what an organisation will be assessed against in order to show they meet the standard.
The standards cover the core elements for quality service provision, namely:
Standard 1 - Governance and management
Standard 2 - Service access
Standard 3 - Responding to individual need
Standard 4 - Safety, wellbeing and rights
Standard 5 - Feedback, complaints and appeals
Standard 6 - Human resources
QCOSS policy templates
Policy templates have been developed by QCOSS to assist organisations with implementing HSQF. The templates provide a way for organisations to check whether their existing policies and procedures meet all the critiera of the standards or to draft new policies and procedures if needed. Have a look at the templates and supporting documents on the QCOSS website here.
Implementation progress and updates
The HSQF is being implemented in planned phases. The first phase of transition involving organisations delivering disability services and child protection placement services funded by the department is complete. Many of these organisations have provided positive feedback about the independent audit process and the opportunities offered for a holistic assessment of their systems and processes. During transition to the National Disability Insurance Scheme (NDIS) to June 2019 or until a national quality and safeguards framework is implemented, disability providers registered with the NDIS in Queensland to provide prescribed services are in-scope of the HSQF.
For more information on particular service types:
- Community services and Child and Family funded services
- Child Protection Placement Services in scope of licensing
- Queensland Community Care service providers
- Women's Shelters