The Human Services Quality Standards (the standards) set a benchmark for the quality of service provision. Each standard is supported by a set of performance indicators which outline what an organisation will be assessed against in order to show they meet the standard.
The standards cover the core elements for quality service provision, namely:
Standard 1 - Governance and management
Standard 2 - Service access
Standard 3 - Responding to individual need
Standard 4 - Safety, wellbeing and rights
Standard 5 - Feedback, complaints and appeals
Standard 6 - Human resources
QCOSS policy templates
Policy templates have been developed by QCOSS to assist organisations with implementing HSQF. The templates provide a way for organisations to check whether their existing policies and procedures meet all the critiera of the standards or to draft new policies and procedures if needed. Have a look at the templates and supporting documents on the QCOSS website here.