The Queensland Council of Social Service (QCOSS) considers that the following key principles inform the delivery of social services in Queensland:

  • Inclusive social and economic policy
  • Human rights instruments as key reference points for policy and practice
  • Practice informed by evidence and lived experience
  • Focus on prevention and early intervention
  • Focus on person-centred policy and practice
  • People who use services actively informing the policy decisions that impact on their lives
  • Communities actively informing local responses to need
  • Timely access to data for planning and measuring impact
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Queensland Government media release The tireless dedication of Queensland’s foster and kinship carers is being recognised this week (22-28 April) as Queenslanders celebrate the tremendous effort more than 5,300 carer families put in each and every day to keep vulnerable Queensland children safe...
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Grants are open for Queensland Child Protection Week (2-8 September 2018). Regional grants Regional grants are available up to the value of $5,000, for each of the six regional areas of Queensland to non-Government organisations and not-for-profit organisations. The regions are: Far North...
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Youth Affairs Network of Queensland (YANQ) has released it's Queensland Youth Sector Survey 2017 to find out the key issues impacting the lives of young people and the youth workers and agencies that support them. The survey also asked what support youth workers and organisations would like to see...
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The Queensland Family and Child Commission has launched the Growing up in Queensland project. Young people aged 13 to 18 years can have their say and speak up about Growing up in Queensland in the 21st century. All they need to do is complete the Growing up in Queensland survey by visiting https://...
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Queensland Government media release Nominations are now open to recognise Queensland’s top achievers in promoting and supporting multiculturalism in the 2018 Queensland Multicultural Awards. In launching the awards at a Harmony Day breakfast at State Parliament, Multicultural Affairs Minister...
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MDA (Multicultural Development Australia) and DiverseWerks are delivering an NDIS Sector Development - Provider Readiness (CALD) project funded by the Department of Social Services and supported by the Queensland Government. The project aims to increase sectoral understanding of people with...
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Queensland Government media release The 10th Closing the Gap Report has identified that Queensland is making progress on a number of targets including improved health and education outcomes for Aboriginal and Torres Strait Islander Queenslanders. Deputy Premier, Treasurer and Minister for...
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The National Indigenous Women's Wellbeing Conference 2018 is hosted by Indigenous Conference Services (Australia) 13-15 June, in Cairns. The aim of the conference is to provide a platform for Indigenous women’s wellbeing, bringing together health professionals to exchange knowledge and information...
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Radio Rentals has been ordered to refund or write off $6.1 million in default fees to consumers and to pay back an additional $13.8 million in excess lease payments. A lengthy investigation by the Australian Securities and Investment Commission (ASIC) into the lending practices of consumer leasing...
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Blue Card Services has recently released new video and radio play resources to assist remote Aboriginal and Torres Strait Islander communities to better understand and dispel myths about the blue card system. We are all working together to keep kids safe and through these resources Blue Card...

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Author: 
Sammy Bruderer, NAPCAN Queensland Manager

As the peak national body for the prevention of child abuse and neglect, promoting Child Safe Organisations is a key part of our work at NAPCAN. 

We are thrilled to be able to run a series of FREE Child Safe Organisation workshops throughout Queensland, thanks to the State Government’s...

Author: 
Angela Massey, QCOSS

On 8 December we celebrate Community Door’s 10th birthday.

Community Door was established as a gateway for community service organisations in Queensland to access key information and resources to help them in all aspects of their operations and keep them up to date with what’s happening...

Author: 
Jim Haywood, Centacare Brisbane

At a time of significant disruption in the community services sector, many organisations are rightly focused on defining their inventory and consolidating their market position. The idea of collaboration or partnership in an increasingly competitive market seems nonsensical to many agencies....

Ring of paper children including some in wheelchairs
Author: 
Kristian Schader, Calxa

With the impending roll-out of the National Disability Insurance Scheme (NDIS) looming large in Queensland, some Not-For-Profit service providers in the Townsville region are expressing a feeling of isolation and of being somewhat disconnected.

Responding to this need, Calxa...

 Charles Clowes
Author: 
Charles Clowes, Australian Organisation For Quality

Within the organisational development toolkit the capability area of quality systems, innovation and improvement refers to staff and client contribution, innovation, quality culture and management, reporting, adaptability and improvement, legislation and risk management.

The...

Bartley Hassall
Author: 
Bartley Hassall, 3rd View Consulting

We all notice great Customer Service. We love it when individuals go out of their way to deliver a positive experience, no matter what it takes. When we talk about Customer Focus, we are talking about the organisation more holistically. Do our...

Author: 
Kylie Hogan, National Disability Services

The Community Services Industry is facing a myriad of reforms and challenges now and into the future. 

Challenges such as an ageing population, workforce shortages, sector-wide reforms, technological advances and economic uncertainty are making it more important than ever for...

Outcomes Working Group February 2015
Author: 
Richard Fahy, Lutheran Community Care

Lutheran Community Care’s vision is aligned to making quality of life better for the clients we serve. In the light of this it is important to us that we can also quantify what has changed for the client since they have been using our services. Through adopting an outcome-based framework we seek...

A screenshot of the Care Opinion website
Author: 
Michael Greco, Care Opinion Australia

Care Opinion is an independent, not-for-profit new web site which enables people to post their experiences of local social care services online, and in public (eg aged care, youth and disability care). ...

The Queensland Plan logo
Author: 
Tiffany Tento, Queensland Council of Social Service

The Queensland Government’s ambitious and visionary Queensland Plan has set out a positive framework for the next 30 years, but its success will depend on whether it can inspire real action.

The Queensland Plan is not...

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