The Queensland Council of Social Service (QCOSS) considers that the following key principles inform the delivery of social services in Queensland:

  • Inclusive social and economic policy
  • Human rights instruments as key reference points for policy and practice
  • Practice informed by evidence and lived experience
  • Focus on prevention and early intervention
  • Focus on person-centred policy and practice
  • People who use services actively informing the policy decisions that impact on their lives
  • Communities actively informing local responses to need
  • Timely access to data for planning and measuring impact
If organisations want to create their preferred futures under the NDIS it is essential that they critically question whether they are creating the future they want. NDS is inviting disability service providers and other stakeholders who are considering providing services under the National...
Queensland Government media release A service supporting domestic and family violence victims in Mackay will receive more than $3.2 million from the Palaszczuk Government over the next three years. Member for Mackay Julieanne Gilbert welcomed the funding for the Domestic Violence Resource Service...
The vision for Family Matters Week of Action campaign is that all Aboriginal and Torres Strait Islander children and young people grow up safely in their home, receive a good education, and grow up healthy and proud of who they are. The theme for the 2018 Family Matters National Week of Action is...
The Domestic and Family Violence Implementation Council has released it's progress report for the period from 1 December 2016 and 30 November 2017. The report provides an overview of the Council's activities and progress in implementing the recommendations of the Not Now, Not Ever report. The full...
Neighbourhood Centres across Queensland can share in $550,000 of Palaszczuk Government funding for one-off grants to run events, deliver projects, or to purchase equipment to help make their communities thrive. Minister for Communities Coralee O'Rourke today (9 May) announced that the new Thriving...
Queensland Government media release Community organisations can benefit from grants of up to $35,000 thanks to the Palaszczuk Government’s Gambling Community Benefit Fund’s (GCBF) latest round of grants. Attorney-General and Minister for Justice Yvette D’Ath said community groups were able to apply...
Did you know that you can profile the good work your organisation is doing to achieve gender equality? A new online feature of the Queensland Women's Strategy allows organisations to profile the work they are undertaking and the good results they are achieving in the areas of women's participation...
Queensland Government media release Funding of up to $10,000 is available to community groups interested in protecting our region’s drinking water catchments, as part of the annual Water for Life community grants program. Minister for Natural Resources, Mines and Energy Dr Anthony Lynham said...
Queensland Government media release The tireless dedication of Queensland’s foster and kinship carers is being recognised this week (22-28 April) as Queenslanders celebrate the tremendous effort more than 5,300 carer families put in each and every day to keep vulnerable Queensland children safe...
The Workforce Council has a suite of cultural change workshops, designed and delivered in partnership with Aboriginal and Torres Strait Islander people, to build organisational culture, capability, practice and policy. As the peak body for the health and community services workforce, the Workforce...


Jim Haywood, Centacare Brisbane

At a time of significant disruption in the community services sector, many organisations are rightly focused on defining their inventory and consolidating their market position. The idea of collaboration or partnership in an increasingly competitive market seems nonsensical to many agencies....

Ring of paper children including some in wheelchairs
Kristian Schader, Calxa

With the impending roll-out of the National Disability Insurance Scheme (NDIS) looming large in Queensland, some Not-For-Profit service providers in the Townsville region are expressing a feeling of isolation and of being somewhat disconnected.

Responding to this need, Calxa...

 Charles Clowes
Charles Clowes, Australian Organisation For Quality

Within the organisational development toolkit the capability area of quality systems, innovation and improvement refers to staff and client contribution, innovation, quality culture and management, reporting, adaptability and improvement, legislation and risk management.


Bartley Hassall
Bartley Hassall, 3rd View Consulting

We all notice great Customer Service. We love it when individuals go out of their way to deliver a positive experience, no matter what it takes. When we talk about Customer Focus, we are talking about the organisation more holistically. Do our...

Kylie Hogan, National Disability Services

The Community Services Industry is facing a myriad of reforms and challenges now and into the future. 

Challenges such as an ageing population, workforce shortages, sector-wide reforms, technological advances and economic uncertainty are making it more important than ever for...

Outcomes Working Group February 2015
Richard Fahy, Lutheran Community Care

Lutheran Community Care’s vision is aligned to making quality of life better for the clients we serve. In the light of this it is important to us that we can also quantify what has changed for the client since they have been using our services. Through adopting an outcome-based framework we seek...

A screenshot of the Care Opinion website
Michael Greco, Care Opinion Australia

Care Opinion is an independent, not-for-profit new web site which enables people to post their experiences of local social care services online, and in public (eg aged care, youth and disability care). ...

Piggy bank image
Shelley Dunlop, QCOSS

The Queensland Council of Social Service (QCOSS) has just released a new cost of living report examining the cost of living pressures across six Queensland regional centres – Brisbane, Gold Coast, Cairns, Mount Isa, Rockhampton and Kingaroy.

The report uses the existing Cost of Living...

The Queensland Plan logo
Tiffany Tento, Queensland Council of Social Service

The Queensland Government’s ambitious and visionary Queensland Plan has set out a positive framework for the next 30 years, but its success will depend on whether it can inspire real action.

The Queensland Plan is not...


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