How do we know if the services we provide really improve the lives of the people we work with? How do we know if the people we work with are satisfied their experience of our work and / or our service?

The obvious answer is to ask them.

It is generally held that the reason services exist is to make the lives of the people they serve better. However, it is not always easy for services to know if the support they provide is optimal or even effective. It’s also difficult for funders to know if people are satisfied with the services they are funding.

It is common for services ask questions such as:

  • What do people really want/ need from us?
  • Are we really focusing our efforts in the right area?
  • Does what people want match with what we are funded to provide?
  • Are there gaps we don’t know about?
  • Are our services sufficiently flexible and responsive?

Services may report on units and hours delivered, however while these may speak to the nature and quantity of services, they do not necessarily tell us about the experience of those receiving services. Ultimately, the quality of the service is judged by the people who use them.

In the following pages, you will find a range of tools and resources that will assist you in finding out the best way to do this for your service and the people that use your service.

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Queensland Government media release Applications are now open for a share in $150,000 in grants for community organisations to host events during Domestic and Family Violence Prevention Month in May 2020. Minister for the Prevention of Domestic and Family Violence Di Farmer said grants of up to $5,...
Queensland Government media release Queensland’s business and community sectors will present a united front against domestic and family violence later this month at the Palaszczuk Government’s Not Now, Not Ever. Together Breakfast . One month on from the delivery of all 140 recommendations of the...
The Queensland Government has committed to a new way of working with Aboriginal and Torres Strait Islander Queenslanders. Path to Treaty is a commitment from the Queensland Government to begin the journey towards negotiated treaties with First Nations Queenslanders. The development of Queensland's...
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Did you know that Blue Card Services offers events throughout Queensland to help the community understand how the blue card system works? There are opportunities to attend these events throughout the year. Types of events include: Community hub - general information sessions for organisations and...
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With the recent passing of the Human Rights Act in Queensland there is a great focus among the public, community, and research sectors about the implications of the Act for organisations and individuals. At the same time, Australia continues to grapple with reform around care services, access, and...
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A new resource to help people experiencing mental health issues to self-advocate for what they need under the National Disability Insurance Scheme (NDIS) has been produced. The workbook was developed following a co-design process, in partnership with VMIAC and Tandem . It covers the following...
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Queensland Government media release Queenslanders have joined together to raise awareness and publicly voice their support for victims and survivors of sexual violence during a busy Sexual Violence Awareness Month. Minister for the Prevention of Domestic and Family Violence Di Farmer said it was...
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The 2020 Lord Mayor's Australia Day Awards recognise Brisbane’s unsung heroes. The awards pay tribute to the people in our community who have gone above and beyond to help improve the lives of others, and enhance the city. Award categories include: Citizen of the Year, Senior Citizen of the Year,...
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More than 80 organisations and commissioners are calling for a national commissioner for Aboriginal and Torres Strait Islander children and young people in Australia. The call is led by SNAICC, the national peak body for Aboriginal and Torres Strait Islander children and the Family Matters campaign...
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Queensland Government media release The Palaszczuk Government has delivered on its target of fifty per cent women on government boards by 2020. Making the announcement in Parliament today, the Premier said that her government had made a concerted effort to push the boundaries for gender equality. “...

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