Good managers will realise that conflict and disputes are part of a healthy organisation. However, good managers will also adopt some of the following practices in order to avoid potential and unnecessary conflict:

  • Conducting conflict resolution workshops
  • Re-arranging hours and shifts
  • Job sharing
  • Making use of volunteers
  • Planning sessions to clarify aims and directions and delegating tasks to various staff members
  • Meditation or relaxation
  • Offering time off in lieu within one week of accruing it
  • Conducting regular assessments and reviews
  • Carrying out regular and structured evaluations
  • Preparing an induction package for new workers
  • Encouraging peer review at every level
  • Allowing views to be expressed and listening to those views
  • Creating private, clean and quiet work spaces
  • Giving continual support and encouragement
  • Regularly reviewing organisational aims and objectives 
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