Good managers will realise that conflict and disputes are part of a healthy organisation. However, good managers will also adopt some of the following practices in order to avoid potential and unnecessary conflict:

  • Conducting conflict resolution workshops
  • Re-arranging hours and shifts
  • Job sharing
  • Making use of volunteers
  • Planning sessions to clarify aims and directions and delegating tasks to various staff members
  • Meditation or relaxation
  • Offering time off in lieu within one week of accruing it
  • Conducting regular assessments and reviews
  • Carrying out regular and structured evaluations
  • Preparing an induction package for new workers
  • Encouraging peer review at every level
  • Allowing views to be expressed and listening to those views
  • Creating private, clean and quiet work spaces
  • Giving continual support and encouragement
  • Regularly reviewing organisational aims and objectives 
decorative
Workforce Planning Connect is a suite of user-friendly resources designed to support small and medium-sized businesses to undertake workforce planning, regardless of their knowledge or experience. Workforce planning involves planning for the people who will help your business deliver its products...
decorative
Workplace Health and Safety Queensland runs a number of work health and wellbeing events around Queensland to help organisations develop an effective workplace wellbeing program. A robust, integrated work health and wellbeing program can help boost productivity, reduce costs and improve workplace...
decorative
Workforce Planning Connect is a range of practical tools designed to grow the workforce planning capacity of businesses across Queensland. Workforce planning positions businesses — big and small, new and established — to respond and succeed in changing business environments, and is shown to deliver...
A major church and community services organisation is poised for continued growth with the appointment of its new leader. Dr Paul Scully has commenced as Chief Executive Officer of Churches of Christ in Queensland. Board Chair Gary Edwards welcomed Dr Scully to the role, saying he brings a deep...
decorative
We have launched a brand new course on the Community Door eTraining website which provides an introduction to the social service sector in Queensland for managers and organisations new to the sector. It is free for anyone to access. It features a profile of the sector in Queensland, insights into...
Case studies show social purpose organisations are reaping the benefits of improved process efficiencies. According to Olivia Hilton, Executive Director, SVA Consulting, “A lot of social purpose organisations just do not have the luxury of spending time wondering if there are other ways to achieve...
The right to work is a fundamental human right, but one that far too many older people and people with disability in Australia do not enjoy. The Inquiry is grounded in the voices of individuals affected by discrimination, the experiences and perspectives of employers of all sizes and across all...
Australia is becoming more culturally diverse and many Australian organisations need support to effectively manage the opportunities and challenges that this cultural diversity brings. Research demonstrates that organisations that manage cultural diversity well can expect to receive a host of...
The National Disability Insurance Agency (NDIA) published their Market Position Statement for Queensland this week. The NDIA predict significantly higher growth in jobs than the 13,000 FTE predicted by Qld Government: the NDIA expects between 15,900 and 19,400 extra FTE jobs in Queensland by the...
Australia’s 600,000 charities and not-for-profits, from international aid groups right down to the local tennis club, have recently received a major boost, as Justice Connect’s Not-for-profit Law service launched the acclaimed Information Hub for a national audience. The Not-for-profit Law...

Pages

Are you looking for support in Queensland, or trying to find a service that meets your needs? Now you can search oneplace , the service directory hosted by the Queensland Family and Child Commission. oneplace is an easily accessible directory of community services to help Queensland families to get...
Volunteering Services Australia (VSA) is a national network of community development services, that aim to assist the hundreds of not-for-profit and charitable organisations with the recruitment and management of volunteers. It is a member-based organisation committed to community engagement and...
The Managing employees - How do we do that? webinar was specifically designed to help new and existing Management Committee Members to understand their responsibilities as an employer and also the responsibilities to their employees. The webinar covers: Communication between your committee and...
The Queensland Disaster Management website and the Get Ready website have a range of information and useful resources that can assist you to plan and prepare for an emergency. As part of your preparedness and planning for weather events, access regular weather forecast updates from the Bureau of...
The Queensland Council of Social Service (QCOSS) has produced the Planned Support Guide: an approach to case management for people working in a wide range of community services. If you are a front line worker, supervisor or manager this guide is for you. The guide assists in the development of a...
Information technology and online solutions can help your community organisation work better. ACOSS, Infoxchange and the Department of Communications have teamed up to bring you Digital Business Kits which give you the tools and information to do more online. Digital Business Kits are hosted on...
Authored by: Craig Ford, Polymorphic Solutions Your community organisation might have run on spreadsheets, shared folders and Access databases until one day, when you realised the systems don’t talk to each other and your organisation can’t grow without a single integrated system. Then it is time...
“Getting to Yes: Negotiating Agreement Without Giving In” , Fisher, R. & Ury, W, Penguin Books, New York 1983. “Managing Organisational Communication” , Bordow A. & More E., Longman Cheshire, Melbourne 1991. “Managing the New Organisation” , Limerick D. & Cunnington B., Business...
Industrial relations legislation in Queensland can be found on the Fair Work Commission's website . The main pieces of legislation are: Fair Work Act 2009 Fair Work Regulations 2009 Fair Work Commission Rules 2013
There are a range of legal structures which may be suitable for Queensland not-for-profit community groups. The four main options are: an incorporated association: Associations Incorporation Act 1981 (QLD) and Associations Incorporation Regulation 1999 (QLD) a company limited by guarantee:...
decorative
Author: 
Sam Mortimer, Queensland Council of Social Service

Are you looking to build on your existing skills or finesse your knowledge in aspects of the community services sector during the new year?

Community Door's eTraining suite offers a number of free courses you can complete at your own...

Author: 
Michael Pegg, Jobs Australia

Whenever an organisation employs someone to do work, they enter into the world of industrial relations and human resource management.  It’s not usually the main focus for the organisation and it can be hard to see why clause xyz of the something or other award matters.  But it in the world...

Author: 
Lyne Mear, HR Advisor and Employment Advocate, Owl Industries

Is your support worker or carer a contractor or an employee? If you are managing your own care or support arrangement, this is an important question, even if your focus is to be free of mainstream service providers and be able to determine your own life. 

Although the...

Author: 
Joel Ainscough, Queensland University of Technology

In the midst of a changing work environment there are some factors that employers in non-profit organisations may need to consider.

Provided here are some human resource management tips for consideration in the modern Australian workforce.

Work-life balance

The term “Work-...

Smiling people having a meeting
Author: 
Lauren Trask, QuIHN

If we combine the concepts of culture, leadership and governance we acknowledge the philosophy and the fundamental pillars that enable the non-government sector to meet the needs of communities that require support. When I work with an organisation my one question is “what level of quality do...

 Charles Clowes
Author: 
Charles Clowes, Australian Organisation For Quality

Within the organisational development toolkit the capability area of quality systems, innovation and improvement refers to staff and client contribution, innovation, quality culture and management, reporting, adaptability and improvement, legislation and risk management.

The...

Author: 
Kylie Hogan, National Disability Services

The Community Services Industry is facing a myriad of reforms and challenges now and into the future. 

Challenges such as an ageing population, workforce shortages, sector-wide reforms, technological advances and economic uncertainty are making it more important than ever for...

Embrace training for kindergarten educators
Author: 
Cherie Lamb, Queensland Council of Social Service

The EMBRACE Culture in Kindy Program aims to increase kindergarten participation for children from Aboriginal and Torres Strait Islander and Culturally and Linguistically Diverse backgrounds in Queensland.

Our ‘Embracing cultural diversity in...

Computer
Author: 
Craig Ford, Polymorphic Solutions

Your community organisation might have run on spreadsheets, shared folders and Access databases until one day, when you realised the systems don’t talk to each other and your organisation can’t grow without a single integrated system. Then it is time to consider a CRM (Client Relationship...

Communication
Author: 
Ted Flack, Third Sector Management Services

Setting the Scene

The Incorporated Associations Act and Corporations Law clearly state that the ultimate authority in incorporated bodies is the Board (sometimes more formally referred to as Committee of Management). The Board is legally responsible for appointing the Manager and...

See videos from StudioQ related to this topic

Share or Print