This section looks at a range of issues associated with organisational performance.

Topics covered include strategic planning, measuring organisational performance, program evaluation and developing policy.

You may already be doing some form of planning and evaluation every day. Formalising the process will help you to improve what you do and make the process more useful and worthwhile. Strategic planning, monitoring, evaluation and policies are all critical factors which demonstrate that your organisation has a real commitment to continuous improvement, quality, effectiveness and efficiency, and can implement change positively and appropriately.

The Queensland branch of the Australasian Evaluation Society holds regular meetings, free talks and workshops across the State.

In this section you will find current news, resources and other information to assist non-profit community organisations with effective planning and evaluation.

agedcare101 is a new website covering everything you need to know about aged care. It is comprehensive, intuitive, reliable and free. You are almost certainly facing some new and challenging decisions, either about your own life or someone close to you. This is where agedcare101 comes in...
From August, the ACNC will be visiting over 25 regional and metropolitan locations in Australia to talk to charities. The Ask ACNC sessions will provide charities the opportunity to hear directly from one of the ACNC’s Commissioners. The sessions include an update on the work of the ACNC, issues...
Queensland Housing Profiles make it easy for you to create a profile of your community with maps, information and charts about residents, housing and housing markets. Data can be selected from a range of topics for multiple locations or regions across Queensland. You can view key figures about your...
Disaster resilience is "the ability of individuals, communities, organisations, or countries exposed to disasters and crises and underlying vulnerabilities to: anticipate, reduce the impact of, cope with, and recover from the effects of adversity without compromising their long-term prospects." (...
The Australasian Evaluation Society (AES) is a member based organisation which exists to improve the theory, practice and use of evaluation in Australasia for people involved in evaluation including evaluation practitioners, managers, teachers and students of evaluation, and other interested...
Australia’s 600,000 charities and not-for-profits, from international aid groups right down to the local tennis club, have recently received a major boost, as Justice Connect’s Not-for-profit Law service launched the acclaimed Information Hub for a national audience. The Not-for-profit Law...
Training wordmap
Zark Consultancy is running a one day workshop on the Gold Coast on 2 December 2015, on the topic of the nuts and bolts of using logic models to map outcomes . This workshop will give you a thorough understanding of how to use logic models as an effective tool to conduct strategic planning, program...
Decorative
The Department of Communities, Child Safety and Disability Services (DCCSDS) publishes a wide range of data about its services and operating environment, including data relating to social disadvantage. A DCCSDS Data Survey has been developed to evaluate how useful, complete and accessible the data...
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During May to July 2015, QCOSS delivered a series of workshops that introduced participants to the Business Development Package, including the online Organisational Development Toolkit, developed as part of the Sector Readiness and Workforce Capacity Initiative. These free workshop were designed to...
Individuals building thriving communities
Registrations for the 2015 QCOSS State Conference are now open and the full program is also available. This year the QCOSS conference will be presented in two exciting formats – day one will be a conference day of plenary sessions and concurrent content, while day two will be presented in a series...

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Lori Rubenstein, consultant and CEO of Strategic Futures, challenges us to think about how innovation can be achieved through embedding evaluation into the whole process of planning and service delivery.
Brian Smith, Executive Officer of the Local Community Services Association, NSW talks about facilitating innovation through evaluation. He outlines Results-Based Accountability and talks about some of the innovative ways outcomes and service reporting are collected by community centres in NSW...
This guide looks at client-focused service integration . Options and resources are provided that can assist organisations even without structural change to or between the service providers (government and non-government) involved. Other resources such as the Planned Support Guide provide a case...
The Sector Development team at QCOSS has worked with the costing methodology developed and kindly shared by the Endeavour Foundation to create an easy to use Unit Costing Tool . This tool supports organisations to understand their cost drivers, and confidently plan and negotiate the level of...
This resource has been developed by Knode and Foresters to support boards and service managers assess their financial position and strategically build their organistion's financial sustainability. Building financial sustainability in your organistions contains tools to help you: Assess where your...

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Toolkit
Author: 
Anne Curson, Queensland Council of Social Service

The Community Sector Governance Capability Framework Toolkit can be used for a range of human resource tasks such as assisting with board and...

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