Policies are important in organisational management and performance, but will only make a difference if they are effectively implemented. Policies must be translated into actions and influence the practical, day-to-day operations of the organisation.

For example, if you have developed a policy about bullying and harassment in the workplace, you might action that policy by providing communication or conflict resolution training to staff. If you have developed a policy about confidentiality, you may need to review where client case notes are stored and purchase lockable filing cabinets.

Policies help your organisation develop a healthy
organisational culture

To ensure that a policy and its related activities or procedures are effective, you should implement a review or monitoring mechanism. You might do this by collecting information and data about the policy being reviewed and assess if it was being adhered to or having an impact on your program or organisation. For example, if you wanted to assess whether your Feedback and Complaints Policy is being used successfully, you might decide to collect data about the numbers and types of complaints or feedback forms received in a given period, and how staff and management were using the information.


Bryson, J. M., & Alston, F. K. (2005). Creating and Implementing Your Strategic Plan: A Workbook for Public and Nonprofit Organizations. San Francisco CA: Jossey Bass.

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