Performance indicators are measures of achievement. You need to be careful when writing performance indicators, because if they are not measurable, or do not determine what you want to know, your evaluation could be a waste of time. Good performance indicators are clearly and consistently defined and are relevant to the organisation collecting the data and the funding body.

If you were undertaking a literacy program for unemployed people, examples of performance indicators might be:

  • Ten unemployed people attend a six-week literacy course
  • Participants demonstrate increased literacy skills by taking pre and post course tests
  • During the six-week course participants read three books which increase their reading skills
  • After the course, 85 per cent of participants report they feel more confident when using a computer
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