Introduction to outcomes

If you manage a community service organisation in Queensland, your first encounter with outcomes may be when negotiating your next service agreement.  This might lead you to think outcomes are only about reporting back to your funding body.

Outcomes for clients and their family are the reason we deliver services!  They are also the way we show accountability to our clients, staff and government for the funding we receive.

A useful definition from Robert Penna (2014) is

An outcome is the direct, intended beneficial effect on the stakeholders or interests our work exists to serve.  Outcomes may be hard or soft but all require measurement using appropriate tools and processes.

From a funding body perspective, outcomes are a statement of what they are buying from your service and they will form part of your contract. 

From an organisational perspective, outcomes are a statement of what your service offers.  They specify what you deliver, to whom, over what time and place, to what standard.  They should be definable, measurable and easily understood by both funding body and client.

From a client or family perspective, outcomes should directly match the goals you have indicated you need assistance with.

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The road ahead
Author: 
Valmae Rose, Queensland Council of Social Service

In the social service sector we are currently seeing a lot of interest and focus on outcomes. Given the desire to determine ‘value for money’ and other objectives of public investment in social services, there is renewed interest in the outcomes we are achieving, at a client and program level....

Peter Kenyon
Author: 
Shelley Dunlop, QCOSS

Last week on 17 October 2014 the QCOSS State Conference - Building strength was held at the Convention and Exhibition Centre in Brisbane.

The program aimed to build on the strengths already existing within Queensland’s strong and resilient community service sector, as well...

Results
Author: 
Jane Grant, Queensland Council of Social Service

QCOSS is currently delivering a series of workshops across the state exploring how organisations can measure outcomes using the Results Based Accountability™ framework. Our main reason for doing so is that our members...

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