By the end of May, outcome measures and their definitions had been finalised by the department and discussions with central and regional contract managers had commenced. As a result, a significant number of contract managers participated in the workshop (both in person and online statewide) and there was some good discussion around implementation.
Bruce Pettigrew from Dept of Communities, Child Safety and Disability Services gave a presentation on the draft Child Protection Performance Framework which provided a clear example of the application of outcomes in a service performance management context.
Julie van Dore and Janelle Kwong from Micah Projects presented their experiences of implementing outcome measurement in their organisation and a wonderful example of using outcomes as not only a reporting and accountability mechanism, but the starting point for service design and delivery and an important focus for all staff.
Workshop activity focused on the service agreement negotiation process itself, emphasising that while it is important for contract managers to be clear about the parameters for each outcome measure, it is also important for organisations to be clear about their mission and the context in which services are being delivered.
Note: while demand for online participation and the level of engagement has been high, the length of the workshops (3 hours) and lack of fully integrated web based meeting facilities makes the experience challenging for participants. QCOSS recommendation is to do more face to face sessions to extend reach and quality of engagement with both regional departmental staff and community based organisations.
View Julie van Dore and Janelle Kwong's PowerPoint presentation from Workshop Five.