The August workshop was held on the Sunshine Coast with a great turn out of local providers and regional Department of Communities, Child Safety and Disability Services staff. Participants were asked to check in and introduce themselves to the group which highlighted the need to find a balance between implementing new processes, meeting service agreement requirements and the development of practices that will be of benefit to clients and consumers. With many participants joining the Outcomes Co-design Workshop for the first time Valmae Rose (QCOSS) gave a concise introduction and update outlining the co-design process and the benefits of the collaborative work.
Carolyn Hughes (Department of Communities, Child Safety and Disability Services) provided an overview of the work to date and reiterated that this process the beginning of the outcomes journey for the Department of Communities, Child Safety and Disability Services. Consequently, outcomes in service agreements are not assigned targets and the Department of Communities, Child Safety and Disability Services has not implemented payment by outcomes.
Carolyn also directed participants to look at
- the Outputs and Performance Measures Catalogue (XLSX, 52 KB)
which includes outputs, counting rules and examples for reporting on outputs. It also includes outcome measures, throughputs, demographic data and other measures. Counting rules and examples for these measures are also in the Catalogue.
Valmae Rose provided an update of Social Benefit Bonds and their introduction into the community services sector in Queensland. Valmae began with a recognition that we are not getting the traction we need with current investment models and that there is a need for longer funding cycles, more flexibility to deliver creative responses, and capacity to invest in ourselves as a sector. There has been a budget commitment by the Queensland Government to trial Social Benefit Bonds in recognition of the need to try a different approach to tackling challenging social issues facing the Queensland community. You can also read more about Social Benefit Bonds. QCOSS share the commitment to exploring different investment approaches but are committed to ensuring engagement is available to organisations of all sizes, types and locations.
Leigh Wilks delivered an insightful presentation on her work with United Synergies around their Social Impact Evaluation Framework. Leigh gave a good account of the successes and challenges of the implementation process and a copy of her presentation can be downloaded in PDF format or Word format.
The final part of the workshop concentrated on the discussion of outcomes measurement tools, which tools have potential, and how do we increase the consistency and rigour of measurement tools. Valuable insights were harnessed as the participants examined the issues of data consistency, measurement tools for different cohorts and organisational capacity to collect and examine data.