The aim of phase two of the outcomes co-design process is to develop a suite of tools and processes for capturing evidence of outcome. 

At this stage feedback from participants is divided between (a) wanting a standard tool for each service type and (b) wanting a suite of tools to choose from, depending on local context, age of client etc. 

Both options would be accompanied by clear counting rules and/or guidelines on administration and contextualisation of the tool used.

Sample tools for consideration

The following list is not an exhaustive list of tools, rather a sample of useful resources, frameworks and tools that have been recommended by organisations in the social service sector.  Please contact us if you are using another tool that you would like to recommend.

Tools to measure individual outcomes

  1. Australian Centre on Quality of Life – range of resources around quality of life measures
  2. Personal Wellbeing Index 
  3. Outcomes Star
  4. Personal Outcome Measures (POMs) 
  5. Partners for Change Outcome Management System (PCOMS) developed by Scott Miller

Additional framework and tools

  1. Results Based Accountability
  2. Social Impact Measurement Framework and Toolkit (SIMT)
  3. Social Return on Investment
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Peter Kenyon
Shelley Dunlop, QCOSS

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