Human resource management

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Human Resource Management (HRM) is a management approach that enhances your organisation's performance by optimising your employee's opportunities to be effective and productive.

HRM activities include: planning, recruitment and selection, training, performance appraisal and remuneration.

You should also be aware of your obligations for Workplace Health and Safety and other Risk Management and Insurance considerations.

In this section you will find current news, resources and other information on the topic of human resource management.

New CEO for Churches of Christ in Queensland

Fri, 18/08/2017 - 7:00am

A major church and community services organisation is poised for continued growth with the appointment of its new leader. Dr Paul Scully has commenced as Chief Executive Officer of Churches of Christ in Queensland. Board Chair Gary Edwards welcomed Dr Scully to the role, saying he brings a deep...

Queensland Community Services Workforce Census

Tue, 11/07/2017 - 7:00am

The Health and Community Services Workforce Council (Workforce Council) has launched its new project – the Queensland Community Services Workforce Census. This project will collect and analyse previously hidden workforce data across all sub sectors to define job roles across the industry, and the...

New eTraining course for managers and organisations new to the social service sector

Thu, 23/02/2017 - 2:00pm

We have launched a brand new course on the Community Door eTraining website which provides an introduction to the social service sector in Queensland for managers and organisations new to the sector. It is free for anyone to access. It features a profile of the sector in Queensland, insights into...

Process efficiencies help non-profits achieve more impact

Mon, 14/11/2016 - 10:54am

Case studies show social purpose organisations are reaping the benefits of improved process efficiencies. According to Olivia Hilton, Executive Director, SVA Consulting, “A lot of social purpose organisations just do not have the luxury of spending time wondering if there are other ways to achieve...

Willing to Work: National Inquiry into Employment Discrimination Against Older Australians and Australians with Disability

Mon, 05/09/2016 - 11:14am

The right to work is a fundamental human right, but one that far too many older people and people with disability in Australia do not enjoy. The Inquiry is grounded in the voices of individuals affected by discrimination, the experiences and perspectives of employers of all sizes and across all...

Workplace cultural diversity tool

Thu, 16/06/2016 - 7:53am

Australia is becoming more culturally diverse and many Australian organisations need support to effectively manage the opportunities and challenges that this cultural diversity brings. Research demonstrates that organisations that manage cultural diversity well can expect to receive a host of...

NDIA market position statement for Queensland

Fri, 20/05/2016 - 1:45pm

The National Disability Insurance Agency (NDIA) published their Market Position Statement for Queensland this week. The NDIA predict significantly higher growth in jobs than the 13,000 FTE predicted by Qld Government: the NDIA expects between 15,900 and 19,400 extra FTE jobs in Queensland by the...

Legal resources for Queensland organisations

Wed, 30/03/2016 - 10:49am

Australia’s 600,000 charities and not-for-profits, from international aid groups right down to the local tennis club, have recently received a major boost, as Justice Connect’s Not-for-profit Law service launched the acclaimed Information Hub for a national audience. The Not-for-profit Law...

Bilateral NDIS agreement for Queensland signed

Thu, 17/03/2016 - 1:11pm

Queenslanders with disability have certainty about their futures and how the National Disability Insurance Scheme (NDIS) will roll out across the state, now that the Bilateral Agreement has been signed by the State and Federal Governments The NDIS is the biggest social reform in more than 40 years...

NFP Legal Information Hub

Fri, 04/03/2016 - 8:25am

Australia’s 600,000 charities and not-for-profits, from international aid groups right down to the local tennis club, are about to get a major boost, as Justice Connect’s Not-for-profit Law service this week launches the acclaimed Information Hub for a national audience. The Hub is a free, online...

oneplace community services directory

Are you looking for support in Queensland, or trying to find a service that meets your needs? Now you can search oneplace , the service directory hosted by the Queensland Family and Child Commission. oneplace is an easily accessible directory of community services to help Queensland families to get...

Volunteering Services Australia

Volunteering Services Australia (VSA) is a national network of community development services, that aim to assist the hundreds of not-for-profit and charitable organisations with the recruitment and management of volunteers. It is a member-based organisation committed to community engagement and...

Managing employees webinar

The Managing employees - How do we do that? webinar was specifically designed to help new and existing Management Committee Members to understand their responsibilities as an employer and also the responsibilities to their employees. The webinar covers: Communication between your committee and...

Disaster Management

The Queensland Disaster Management website and the Get Ready website have a range of information and useful resources that can assist you to plan and prepare for an emergency. As part of your preparedness and planning for weather events, access regular weather forecast updates from the Bureau of...

Community Resource Handbooks

The Community Resource Handbooks were launched by Volunteering Queensland on 12 May 2015. They consolidate the knowledge gained through Volunteering Queensland's community leadership work with more than 2,000 community groups over the past fifteen years. The handbooks are aimed at small to medium...

Planned Support Guide: an approach to case management

The Queensland Council of Social Service (QCOSS) has produced the Planned Support Guide: an approach to case management for people working in a wide range of community services. If you are a front line worker, supervisor or manager this guide is for you. The guide assists in the development of a...

ImproveIT

Information technology and online solutions can help your community organisation work better. ACOSS, Infoxchange and the Department of Communications have teamed up to bring you Digital Business Kits which give you the tools and information to do more online. Digital Business Kits are hosted on...

How to decide on a Client Relationship Management system

Authored by: Craig Ford, Polymorphic Solutions Your community organisation might have run on spreadsheets, shared folders and Access databases until one day, when you realised the systems don’t talk to each other and your organisation can’t grow without a single integrated system. Then it is time...

Conflict of Interest sample policy from VOICE resources

DOWNLOAD: Conflict of Interest sample policy from VOICE resources

Conflict Resolution Resources

“Getting to Yes: Negotiating Agreement Without Giving In” , Fisher, R. & Ury, W, Penguin Books, New York 1983. “Managing Organisational Communication” , Bordow A. & More E., Longman Cheshire, Melbourne 1991. “Managing the New Organisation” , Limerick D. & Cunnington B., Business...

Industrial Relations Legislation

Industrial relations legislation in Queensland can be found on the Fair Work Commission's website . The main pieces of legislation are: Fair Work Act 2009 Fair Work Regulations 2009 Fair Work Commission Rules 2013

Not-for-profit Legislation

There are a range of legal structures which may be suitable for Queensland not-for-profit community groups. The four main options are: an incorporated association: Associations Incorporation Act 1981 (QLD) and Associations Incorporation Regulation 1999 (QLD) a company limited by guarantee:...

New Year, New Me: Free professional development and training opportunities available on eTraining

Wed, 09/01/2019 - 10:39am

Author:

Sam Mortimer, Queensland Council of Social Service

Are you looking to build on your existing skills or finesse your knowledge in aspects of the community services sector during the new year?

Community Door's eTraining suite offers a number of free courses you can complete at your own...

It’s all about our clients and community – why do we need an employer association?

Fri, 09/12/2016 - 11:54am

Author:

Michael Pegg, Jobs Australia

Whenever an organisation employs someone to do work, they enter into the world of industrial relations and human resource management. It’s not usually the main focus for the organisation and it can be hard to see why clause xyz of the something or other award matters. But it in the world...

Carers as contractors or employees: are your employment arrangements safe?

Wed, 21/09/2016 - 12:49pm

Author:

Lyne Mear, HR Advisor and Employment Advocate, Owl Industries

Is your support worker or carer a contractor or an employee? If you are managing your own care or support arrangement, this is an important question, even if your focus is to be free of mainstream service providers and be able to determine your own life.

Although the...

Human resources tips for non-profits

Fri, 01/07/2016 - 11:02am

Author:

Joel Ainscough, Queensland University of Technology

In the midst of a changing work environment there are some factors that employers in non-profit organisations may need to consider.

Provided here are some human resource management tips for consideration in the modern Australian workforce.

Work-life balance

The term “Work-...

Whatever you are, be a good one: governance, leadership and culture

Tue, 29/09/2015 - 12:19pm

Author:

Lauren Trask, QuIHN

If we combine the concepts of culture, leadership and governance we acknowledge the philosophy and the fundamental pillars that enable the non-government sector to meet the needs of communities that require support. When I work with an organisation my one question is “what level of quality do...

Quality systems, innovation and improvement.

Wed, 09/09/2015 - 12:24pm

Author:

Charles Clowes, Australian Organisation For Quality

Within the organisational development toolkit the capability area of quality systems, innovation and improvement refers to staff and client contribution, innovation, quality culture and management, reporting, adaptability and improvement, legislation and risk management.

The...

The Organisational Development Toolkit

Wed, 29/04/2015 - 12:25pm

Author:

Kylie Hogan, National Disability Services

The Community Services Industry is facing a myriad of reforms and challenges now and into the future.

Challenges such as an ageing population, workforce shortages, sector-wide reforms, technological advances and economic uncertainty are making it more important than ever for...

Embrace training for kindergarten educators

Professional development training for kindergarten educators

Wed, 03/12/2014 - 11:56am

Author:

Cherie Lamb, Queensland Council of Social Service

The EMBRACE Culture in Kindy Program aims to increase kindergarten participation for children from Aboriginal and Torres Strait Islander and Culturally and Linguistically Diverse backgrounds in Queensland.

Our ‘Embracing cultural diversity in...

Developing a common language between business and community

Wed, 29/10/2014 - 9:11am

Author:

Shelley Dunlop, QCOSS

The University of Western Sydney, in collaboration with the Western Sydney Community Forum, have developed a resource handbook titled “Developing a Common Language between...

Choosing a Client Relationship Management system

Tue, 22/07/2014 - 5:18pm

Author:

Craig Ford, Polymorphic Solutions

Your community organisation might have run on spreadsheets, shared folders and Access databases until one day, when you realised the systems don’t talk to each other and your organisation can’t grow without a single integrated system. Then it is time to consider a CRM (Client Relationship...

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