Planning and evaluation

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This section looks at a range of issues associated with organisational performance.

Topics covered include strategic planning, measuring organisational performance, program evaluation and developing policy.

You may already be doing some form of planning and evaluation every day. Formalising the process will help you to improve what you do and make the process more useful and worthwhile. Strategic planning, monitoring, evaluation and policies are all critical factors which demonstrate that your organisation has a real commitment to continuous improvement, quality, effectiveness and efficiency, and can implement change positively and appropriately.

The Queensland branch of the Australasian Evaluation Society holds regular meetings, free talks and workshops across the State.

In this section you will find current news, resources and other information to assist non-profit community organisations with effective planning and evaluation.

Diversity in Disaster conference 2018

Tue, 30/01/2018 - 7:00am

Every year people and communities across Australia are impacted by emergencies and natural disasters. The Gender and Disaster POD (Women’s Health In the North, Women’s Health Goulburn North East, and Monash University Disaster Resilience Initiative), the Victorian Council of Social Services and...

Disaster preparedness for the aged care sector

Thu, 30/11/2017 - 8:32am

A forum on disaster preparedness for the aged care sector will be held in Logan on 14 December 2017. The forum aims to identify risks; then explore and agree on actions we can take toegther to ensure older people who may be vulnerable to disasters within the Logan area, are best supported and...

Are you prepared to support clients for the upcoming cyclone season?

Mon, 13/11/2017 - 7:00am

Below are some considerations for disaster planning for services providing accommodation to clients e.g. placement services and diversionary services These are only suggested considerations and do not replace any advice received from relevant authorities. Make sure all staff are aware of the agency...

Innovation in Community Services - skills-building workshop

Mon, 30/10/2017 - 1:00pm

The Queensland Government and the community services industry have co-developed the Partnering for the future: advancing Queensland's services industry 2017-25 strategy as a roadmap for proactively addressing changes and driving collaboration towards the industry's 2025 vision. To help your...

NDIS Industry Briefings

Thu, 07/09/2017 - 1:00pm

The Honorable Coralee O'Rourke MP and the Queensland NDIS Transition Advisory Group will be holding industry briefings across Queensland to explore what we have learnt from year one of the NDIS transition and the potential implications for business as Queensland progresses to the full scheme. The...

New eTraining course for managers and organisations new to the social service sector

Thu, 23/02/2017 - 2:00pm

We have launched a brand new course on the Community Door eTraining website which provides an introduction to the social service sector in Queensland for managers and organisations new to the sector. It is free for anyone to access. It features a profile of the sector in Queensland, insights into...

Process efficiencies help non-profits achieve more impact

Mon, 14/11/2016 - 10:54am

Case studies show social purpose organisations are reaping the benefits of improved process efficiencies. According to Olivia Hilton, Executive Director, SVA Consulting, “A lot of social purpose organisations just do not have the luxury of spending time wondering if there are other ways to achieve...

Evaluation interest group

Fri, 21/10/2016 - 10:43am

Are you a QLD-based professional who uses evaluation in their work? Are you someone who works in QLD and is interested in evaluating their programs or work? Are you someone who wants to know more about how to measure outcomes and work out if you are making a difference? Are you interested in...

NDIS Early Childhood Early Intervention

Thu, 13/10/2016 - 10:02am

The Early Childhood Early Intervention (ECEI) Approach is how the NDIS is delivering early childhood intervention for children aged 0-6 years. The overall aim of ECEI is to ensure that parents or primary caregivers are able to provide young children who have developmental delay or disabilities with...

agedcare101

Mon, 22/08/2016 - 10:55am

agedcare101 is a new website covering everything you need to know about aged care. It is comprehensive, intuitive, reliable and free. You are almost certainly facing some new and challenging decisions, either about your own life or someone close to you. This is where agedcare101 comes in...

oneplace community services directory

Are you looking for support in Queensland, or trying to find a service that meets your needs? Now you can search oneplace , the service directory hosted by the Queensland Family and Child Commission. oneplace is an easily accessible directory of community services to help Queensland families to get...

Australasian Evaluation Society

The Australasian Evaluation Society (AES) is a member based organisation which exists to improve the theory, practice and use of evaluation in Australasia for people involved in evaluation including evaluation practitioners, managers, teachers and students of evaluation, and other interested...

Disaster Management

The Queensland Disaster Management website and the Get Ready website have a range of information and useful resources that can assist you to plan and prepare for an emergency. As part of your preparedness and planning for weather events, access regular weather forecast updates from the Bureau of...

Community Resource Handbooks

The Community Resource Handbooks were launched by Volunteering Queensland on 12 May 2015. They consolidate the knowledge gained through Volunteering Queensland's community leadership work with more than 2,000 community groups over the past fifteen years. The handbooks are aimed at small to medium...

Planned Support Guide: an approach to case management

The Queensland Council of Social Service (QCOSS) has produced the Planned Support Guide: an approach to case management for people working in a wide range of community services. If you are a front line worker, supervisor or manager this guide is for you. The guide assists in the development of a...

ImproveIT

Information technology and online solutions can help your community organisation work better. ACOSS, Infoxchange and the Department of Communications have teamed up to bring you Digital Business Kits which give you the tools and information to do more online. Digital Business Kits are hosted on...

Checklist for planning a fund-raising event

All special fund-raising events are different. Each have their own special set of circumstances and requirements. ourcommunity.com.au's event management team has pooled their many years of experience to create a fund-raising event checklist to help you get started on your planning journey. This...

Queensland Government Resources for Business

Many not-for-profit organisations are now developing income-generating activities to reduce the reliance on government and philanthropic funding, and others are establishing social enterprises to respond to client needs in a sustainable way. The development of business skills and systems is very...

DIY Toolkit (Development, Impact, You)

This is a very simple and easy to use toolkit that is filled with templates and guides to support your organisation to develop innovative and collaborative ways of working together. From developing a value statement, stakeholder engagement, business planning, SWOT analysis and many more. The...

How to design a survey

Dr Mark Griffin gives a basic introduction to survey design for the not-for-profit sector. Mark is Director of the Australian Development Agency for Statistics and Information Systems. Although his talk focuses on developing surveys for international aid, it is useful for anyone starting to develop...

Smater not harder: Evaluation in the community sector

How can program managers, policy makers and evaluators draw on the diverse range of community sector data to conceptualise and assess the social benefit that services provide? Brentyn Parkin of My Community DIrectory talks about some of the ways his organisation has addressed this issue and puts...

Evaluating "Come Be A Hero"

How do we know we've reached our destination? Tricia Davis and David Hodgson talk about identifying and measuring outcomes for the "Come Be a Hero" campaign. This project was a social marketing campaign designed to increase Aboriginal and Torres Strait Islander presentations at Community Controlled...

Not-for-profit Legislation

There are a range of legal structures which may be suitable for Queensland not-for-profit community groups. The four main options are: an incorporated association: Associations Incorporation Act 1981 (QLD) and Associations Incorporation Regulation 1999 (QLD) a company limited by guarantee:...

New Year, New Me: Free professional development and training opportunities available on eTraining

Wed, 09/01/2019 - 10:39am

Author:

Sam Mortimer, Queensland Council of Social Service

Are you looking to build on your existing skills or finesse your knowledge in aspects of the community services sector during the new year?

Community Door's eTraining suite offers a number of free courses you can complete at your own...

How are you tracking with your goals and plans for 2016?

Tue, 01/03/2016 - 3:20pm

Author:

Angela Massey, QCOSS

By this time of year many New Year's resolutions may have already fallen by the wayside. Research suggests only about 8 per cent of those who set new year's goals actually stick to them.

If you had big plans this year for development for you or your organisation, here are our top...

Information, knowledge and process management

Tue, 22/09/2015 - 12:19pm

Author:

Richard Fahy, Lutheran Community Care

Information, knowledge and process management focusses on capturing meaningful and relevant data to assist evidencing multiple areas of an organisation. A few key areas may include:

The organisation is on track and demonstrating it is achieving its strategic goals
The

Quality systems, innovation and improvement.

Wed, 09/09/2015 - 12:24pm

Author:

Charles Clowes, Australian Organisation For Quality

Within the organisational development toolkit the capability area of quality systems, innovation and improvement refers to staff and client contribution, innovation, quality culture and management, reporting, adaptability and improvement, legislation and risk management.

The...

Are you ready to measure your outcomes?

Wed, 02/09/2015 - 2:11pm

Author:

Dr Ruth Knight, Zark Consultancy

Like many other community organisations, you are probably being increasingly asked to demonstrate the outcomes of your programs and services. Outcomes measurement allows you to identify which of your programs and services are successful, and helps you to test assumptions and communicate...

Five must-dos for surviving a volatile funding environment

Wed, 05/08/2015 - 2:43pm

Author:

Darren Smith, Breaking New Ground

A new chapter in the story of the not-for-profit sector is being drafted. How do small to medium organisations ensure they're written into the script?

The not-for-profit sector has already experienced significant change and uncertainty over the last few years:

funding

The Organisational Development Toolkit

Wed, 29/04/2015 - 12:25pm

Author:

Kylie Hogan, National Disability Services

The Community Services Industry is facing a myriad of reforms and challenges now and into the future.

Challenges such as an ageing population, workforce shortages, sector-wide reforms, technological advances and economic uncertainty are making it more important than ever for...

The Blue Portraits Project: evidence based practice in mental health

Fri, 03/10/2014 - 2:54pm

Author:

Candice Bool, Open Minds

Open Minds recently participated in a research project called The Blue Portraits Project. This project proved to be a fantastic opportunity for the organisation to not only increase its understanding of...

Queensland Plan released

Tue, 05/08/2014 - 6:36pm

Author:

Tiffany Tento, Queensland Council of Social Service

The Queensland Government’s ambitious and visionary Queensland Plan has set out a positive framework for the next 30 years, but its success will depend on whether it can inspire real action.

The Queensland Plan is not...

Planning a fund-raising event? Here's the perfect checklist to get you started

Wed, 07/05/2014 - 1:59pm

Author:

Tiffany Tento, Queensland Council of Social Service

All special fund-raising events are different. Each have their own special set of circumstances and requirements.

ourcommunity.com.au's event management team has pooled their many years of experience to create a...

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