Health and Community Services Workforce Council Inc

MEDIA RELEASE   30 January 2014 

Online toolkit prepares community services for business success

 A new toolkit is available online for Queensland community service organisations to assess the health of their business and respond to the challenges facing the industry.

The Health and Community Services Workforce Council (Workforce Council), in partnership with National Disability Services (NDS), created the Organisational Development Toolkit to help organisations undertake a critical assessment of their business model and make adjustments to ensure they can continue to meet the needs of Queenslanders.

Workforce Council Executive Director, Wallis Westbrook, said the toolkit was a valuable resource for community service organisations across Queensland who were facing significant change through reforms such as the National Disability Insurance Scheme (NDIS). 

“We are facing challenging times as traditional models of care are fundamentally changed and Queensland's community services are required to deliver more client-centred and efficient services.

“The rapid pace of change also creates many opportunities as organisations plan for the future, allowing them to better cope with demand and deliver efficient and sustainable services to our communities,” Mr Westbrook said.


The toolkit is just one resource within a Business Development Package, created through the Sector Readiness and Workforce Capacity Initiative with funding from the Department of Communities, Child Safety and Disability Services. The package includes a suite of modules and a directory of web-based resources to assist organisations working through the toolkit to reposition their organisation.

NDS Queensland State Manager, Jane Geltch, said the package was designed as a self-assessment process tailored to the unique needs of the Queensland community services industry.

“The package was developed by Queensland community services, for Queensland’s community services.

“Working through the toolkit, modules and resources at your own pace will help you identify where you are now, where you want to be in the future and start planning to get there,” Ms Geltch said.

For more information about the Business Development Package, the Toolkit and the Sector Readiness and Workforce Initiative, visit the website


Wallis Westbrook:  0417 767 076                                                               

Jane Geltch: 0448 902 916 

Workforce Council Marketing and Communications Team:  07 3404 1498

 About Workforce Council

The Health and Community Services Workforce Council Inc (Workforce Council) is a peak body for Queensland’s health and community services workforce. We work collaboratively with government, industry organisations, workplaces, individuals, education and training providers and other stakeholders to promote the development of a strong, sustainable and innovative workforce which is capable of responding to the ever increasing demand for health and community services. For more information visit

About NDS

National Disability Services is the peak representative body for more than 600 non-government disability services throughout Australia. Collectively, our members operate several thousand services for Australians with all types of disability. NDS members range in size from small support groups to large multi-service organisations, and are located in every state and territory across Australia. 

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