The National Welfare Rights Network has published a useful factsheet for people who have received a debt collection letter from Centrelink to help better understand what to do. It can be accessed on their website.

Other organisations you can contact if you have questions about the debt collection process are:

National Welfare Rights Network; Website:

In Queensland the organisations are:

Basic Rights Queensland; Email: [email protected], Website: between 9.30am and 4.00pm weekdays call 07 3847 5532 or 1800 358 511 (freecall)

Townsville Community Legal Centre; Email:

Website:, Ph: 4721 5511

Legal Aid Commissions; Your local legal aid commission can give you information and advice.  

Local Community Legal Centre; Your local community legal centre can give you legal information and advice. Most services are free.

National Debt Help Line on 1800 007 007 between 9.30am and 4.30pm, Monday to Friday. Operators will provide support and if necessary a face to face appointment for clients who require ongoing support.

Commonwealth Ombudsman; Website: Assists the public by investigating and resolving complaints about Government departments and agencies.

Your Local Member of Federal Parliament; Website:

Lifeline; Website: Ph: 13 11 14 - A national charity providing all Australians experiencing a personal crisis with access to 24-hour crisis support and suicide prevention services.

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