Queensland Government

Where possible funded service providers should continue service delivery with appropriate safeguards in place to reduce risks to staff and the people we work with. If your organisation is unable to meet your contract obligations due to the impacts of COVID-19 contact your contract manager in writing promptly. Advise how service delivery has been affected and what strategies you are implementing to minimise the impact.

Department of Child Safety, Youth and Women

Information for funded service providers

To support funded service providers, foster and kinship carers and parents the Department of Child Safety, Youth and Women has provided answers to some of the most frequently asked questions relating to COVID-19. Find out more here.

Information for foster and kinship carers

Latest information for foster and kinship carers can be found on the Queensland Goverment website including answers to frequently asked questions and updates from the Director-General.

Business continuity planning

Children and young people in residential care are a highly vulnerable cohort, and may exhibit behaviours which put them at greater risk of infection. This guide is to assist residential care services in the development of plans around service delivery during the ongoing pandemic. Download the Advice for residential care services guide. 

Find more information on how to develop your business continuity plan here.

See also Information for healthcare and residential care workers (Australian Government).

$5.5m to boost domestic violence services

The Queensland Government is taking urgent action to support domestic and family violence victims with the immediate injection of almost $5.5 million to help manage an anticipated increase in demand for services arising from the COVID-19 pandemic.

The $5.5 million funding includes: 

  • $1.5 million – to boost the capacity of the 24/7 statewide crisis service DVConnect, including Womensline and Mensline and enabling online support.
  • $1.7 million to address crisis accommodation needs, including transiting women to alternative accommodation to free up capacity in shelters.
  • $1.8 million to enhance specialist domestic, family and sexual violence services to meet anticipated demand.
  • $500,000 to support a new awareness campaign.

Read more

Department of Communities, Disability Services and Seniors

COVID-19 and the Human Services Quality Framework (HSQF) 

Organisations may be experiencing challenges meeting HSQF timeframes as a result of COVID-19 impacts. The Queensland Government supports flexibility where possible. Visit the website for more information.

Department of Housing and Public Works

The Queensland Government has established an Immediate Response Fund of $24.7 million from existing resources to respond to housing and homelessness needs and support the needs of vulnerable people during the COVID-19 pandemic. These additional services will support vulnerable people including women and children experiencing domestic and family violence, young people, people with a disability, older people and Aboriginal and Torres Strait Islander people. For more information visit the Queensland Government website.

Evictions will be put on hold for six months for tenants who have lost their jobs as a result of coronavirus. More information to come.

Rental grant

Queensland Government has created a new rental grant for Queensland households who have exhausted all other options. The COVID-19 Rental Grant is a one-off payment of up to four weeks rent (maximum of $2000) available to those affected by the pandemic who do not have access to other financial assistance. The grant is paid directly to your lessor. To see if you are eligible, visit the Queensland Government website.

Other housing and homelessness support

Q Shelter has compiled ideas for responding to the needs of homeless people and social housing tenants as a result of COVID-19. They invite anyone who is interested to participate in a brief, weekly telephone meeting to share this information and to identify issues and solutions through a peer learning exchange. Register here.

The Centers for Disease Control and Prevention have released an Interim guidance for homeless service providers to plan and respond to coronavirus disease 2019 (COVID-19) 

Toronto Public Health has a planning guide for homeless and housing service providers during a pandemic that may be a useful resource for QLD services. Canada-based CNH3 is also collecting resources to help homelessness services prepare to respond to COVID-19.

Industry and business support

Queensland Government business support

The Queensland Government has announced a $4 billion economic relief package to support Queenslanders' health, jobs and businesses. The package includes up to $500 million to assist workers who lose their job or income with retraining, job-matching and other support. Support for businesses includes payroll tax relief, electricity rebates and relief for businesses renting government properties. Find out more on the Queensland Government website.

COVID-19 economic relief package

Resources and fact sheets for industry

Queensland COVID-19 Small Business Support

Queensland COVID-19 Jobs Support Loans

Business Queensland- Market diversification resilience grants

Flexible work and COVID-19 Novel coronavirus

Business Queensland small business hotline

Find support if your small business has been impacted by the international outbreak of novel coronavirus (COVID-19). The local teams are ready to talk you through the support and services on offer. Call 1300 654 687 or visit the website.

Chamber of Commerce and Industry Queensland (CCIQ)

CCIQ has a whole range of helpful resources to help Queensland businesses protect their operations and their staff - including free webinars, templated documents to manage coronavirus, mental health support and much more. 

Visit the CCIQ website.

Queensland Government media release Queensland primary producers will have extra time to lodge drought assistance claims and are being urged to apply electronically due to the impact of COVID-19 on claim processing times. Minister for Agricultural Industry Development and Fisheries Mark Furner...
Thriving Communities Partnership (TCP) will be kicking off the first installment of the TCP Connect Weekly Webinars, o n 8 April 2020. The first series 'Navigating COVID Together Series' will contain 45 minutes of conversations with leaders from across sectors to discuss topics, including...
Workplaces across Australia are innovating in the face of the COVID-19 pandemic - with many transitioning to operating in a virtual environment as employees begin to work from home. It can be a learning curve for some people working from home for the first time but thankfully there are some really...
Youth Affairs Network Queensland (YANQ) is asking for responses to undertake informed advocacy on issues impacting the youth sector and lobby for extra supports needed during the COVID-19 crisis. If you wish to raise various concerns about continuity of service to marginalised young people, have...
Early Childhood Australia (ECA) has assembled a straight-forward guide and resources to assist with discussing the COVID-19 pandemic with children. ECA recognise that young children around Australia are at different stages of understanding COVID-19, and need appropriate age-based responses. They...
Although remote working is not new for many employees, some departments have never had a requirement to operate in this way. Is your organisation prepared to run business-critical processes remotely? The Chamber of Commerce and Industry Queensland (CCIQ) has published a series of webinars designed...
Queenslanders with Disability Network (QDN) is working with the Queensland Government to ensure Queenslanders with disability can get the information, resources and tools they need to prepare for this evolving COVID-19 pandemic. They have released a suite of resources and tools to give people with...
2020 has been characterised by great challenges to our collective wellbeing. In the wake of Australia’s devastating bushfires, COVID-19 is now rattling our global community. This is a time to practice caution and self-care, and an opportunity for our communities to learn a lot about looking after...
Red Cross Australia has assembled a helpful guide to help you speak to children and young people about the COVID-19 pandemic. Like adults, children are navigating something they have never experienced before. Finding the right way to talk to them about COVID-19 can help protect children and reduce...
Queensland Government media release The Queensland Government is increasing its efforts to help small business during the COVID-19 pandemic by partnering with the Chamber of Commerce and Industry Queensland (CCIQ) to deliver widespread assistance throughout the state. Minister for Employment and...


A central point where you can find information and support on the COVID-19 changes affecting renting in Queensland. An initiative of the Queensland Government in collaboration with RTA, Tenants Queensland and REIQ. The hub includes: Information for renters Information for property owners...
This 30-minute online training module is for health care workers in all settings. It covers the fundamentals of infection prevention and control for COVID-19. This training module covers the fundamentals of infection prevention and control for COVID-19 including: COVID-19 – what is it? Signs and...
Insight centre for alcohol and other drug training has developed a toolkit for remote alcohol and other drug (AOD) counselling service delivery. The toolkit contains mobile apps, interactive websites and downloadable worksheets that can be used to enhance telephone or online-based AOD counselling...
The Chamber of Commerce and Industry Queensland (CCIQ) has published a series of webinars designed to support businesses during the COVID-19 pandemic. Topics include: Is your business ready or prepared for remote working environments? Be practically prepared State and Federal Government resources...
The following fact sheets provide more information about financial assistance to support individuals and households through Coronavirus. Income support for individuals - eligibility information about income support payments and the Coronavirus supplement to be paid at a rate of $550 per fortnight...
Oneplace Find help near you. Search more than 53,000 Queensland family community services at oneplace . Department of Social Services The Department of Social Services provides a search function to find your nearest emergency relief provider . Ask Izzy Ask Izzy is a mobile website that connects...
Thriving Communities Partnership (TCP) provides a COVID-19 pandemic resource platform that includes response packages, support and information available from TCP partners and other organisations across Australia. More information here
You can download a business continuity plan template here or a template for a disaster plan for community organisations here . If you don’t already have a formal business continuity plan in place, or you need to update it, visit the Business continuity page for more information on what to include...
Samuel Mortimer, QCOSS

Workplaces across Australia are innovating in the face of the COVID-19 pandemic - with many transitioning to operating in a virtual environment as employees begin to work from home.

It can be a learning curve for some people working from home for the first time, but...

See videos from StudioQ related to this topic

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