Where possible funded service providers should continue service delivery with appropriate safeguards in place to reduce risks to staff and the people we work with. If your organisation is unable to meet your contract obligations due to the impacts of COVID-19 contact your contract manager in writing promptly. Advise how service delivery has been affected and what strategies you are implementing to minimise the impact.
Department of Child Safety, Youth and Women
Information for funded service providers
To support funded service providers, foster and kinship carers and parents the Department of Child Safety, Youth and Women has provided answers to some of the most frequently asked questions relating to COVID-19. Find out more here.
Information for foster and kinship carers
Business continuity planning
Children and young people in residential care are a highly vulnerable cohort, and may exhibit behaviours which put them at greater risk of infection. This guide is to assist residential care services in the development of plans around service delivery during the ongoing pandemic. Download the Advice for residential care services guide.
Find more information on how to develop your business continuity plan here.
See also Information for healthcare and residential care workers (Australian Government).
$5.5m to boost domestic violence services
The Queensland Government is taking urgent action to support domestic and family violence victims with the immediate injection of almost $5.5 million to help manage an anticipated increase in demand for services arising from the COVID-19 pandemic.
The $5.5 million funding includes:
- $1.5 million – to boost the capacity of the 24/7 statewide crisis service DVConnect, including Womensline and Mensline and enabling online support.
- $1.7 million to address crisis accommodation needs, including transiting women to alternative accommodation to free up capacity in shelters.
- $1.8 million to enhance specialist domestic, family and sexual violence services to meet anticipated demand.
- $500,000 to support a new awareness campaign.
Department of Communities, Disability Services and Seniors
COVID-19 and the Human Services Quality Framework (HSQF)
Organisations may be experiencing challenges meeting HSQF timeframes as a result of COVID-19 impacts. The Queensland Government supports flexibility where possible. Visit the website for more information.
Department of Housing and Public Works
The Queensland Government has established an Immediate Response Fund of $24.7 million from existing resources to respond to housing and homelessness needs and support the needs of vulnerable people during the COVID-19 pandemic. These additional services will support vulnerable people including women and children experiencing domestic and family violence, young people, people with a disability, older people and Aboriginal and Torres Strait Islander people. For more information visit the Queensland Government website.
Evictions will be put on hold for six months for tenants who have lost their jobs as a result of coronavirus. More information to come.
Queensland Government has created a new rental grant for Queensland households who have exhausted all other options. The COVID-19 Rental Grant is a one-off payment of up to four weeks rent (maximum of $2000) available to those affected by the pandemic who do not have access to other financial assistance. The grant is paid directly to your lessor. To see if you are eligible, visit the Queensland Government website.
Other housing and homelessness support
Q Shelter has compiled ideas for responding to the needs of homeless people and social housing tenants as a result of COVID-19. They invite anyone who is interested to participate in a brief, weekly telephone meeting to share this information and to identify issues and solutions through a peer learning exchange. Register here.
The Centers for Disease Control and Prevention have released an Interim guidance for homeless service providers to plan and respond to coronavirus disease 2019 (COVID-19)
Toronto Public Health has a planning guide for homeless and housing service providers during a pandemic that may be a useful resource for QLD services. Canada-based CNH3 is also collecting resources to help homelessness services prepare to respond to COVID-19.
Industry and business support
Queensland Government business support
The Queensland Government has announced a $4 billion economic relief package to support Queenslanders' health, jobs and businesses. The package includes up to $500 million to assist workers who lose their job or income with retraining, job-matching and other support. Support for businesses includes payroll tax relief, electricity rebates and relief for businesses renting government properties. Find out more on the Queensland Government website.
Business Queensland small business hotline
Find support if your small business has been impacted by the international outbreak of novel coronavirus (COVID-19). The local teams are ready to talk you through the support and services on offer. Call 1300 654 687 or visit the website.
Chamber of Commerce and Industry Queensland (CCIQ)
CCIQ has a whole range of helpful resources to help Queensland businesses protect their operations and their staff - including free webinars, templated documents to manage coronavirus, mental health support and much more.