In this section we've included information and resources that you might need to help your clients during the COVID-19 pandemic. This includes where to find out more about what government support is available, essential services and what to do if clients can't pay their bills, emergency relief, domestic and family violence supports, housing and health and wellbeing resources. 

You'll also find more handy fact sheets under the resources, guidelines and templates

Up-to-date travel information

Keep checking in at the SmartTraveller website as conditions are constantly evolving. At this time travel advice is set to Level 4 - do not travel.

Visit the SmartTraveller website.

Fact sheets

NSW Government Health - Preparing for an emergency - the smart thing to do (including Emergency Pantry List)

Genos International: Enhancing Psychological Well-being

Tamarack Institute: Guidelines for Working Remotely

Easy read resources

Queenslanders with Disability Network (QDN) has produced some easy to read resources:

  • What is Coronavirus?
  • What does self-quarantine mean?
  • An essential items checklist
  • Visitor stop sign
  • Person-centred emergency preparedness plan

You can find these resources on the QDN website.

Australian Government

Keep up to date with the latest advice at the Department of Health website.

For aged care residents and families

Domestic and family violence

Information on what domestic and family violence can include as well as contact details for culturally sensitive services in Australia (46 languages available)


Queensland Government

Talking to children about COVID-19

Youth Affairs Network Queensland (YANQ) is asking for responses to undertake informed advocacy on issues impacting the youth sector and lobby for extra supports needed during the COVID-19 crisis. If you wish to raise various concerns about continuity of service to marginalised young people, have...
Early Childhood Australia (ECA) has assembled a straight-forward guide and resources to assist with discussing the COVID-19 pandemic with children. ECA recognise that young children around Australia are at different stages of understanding COVID-19, and need appropriate age-based responses. They...
Although remote working is not new for many employees, some departments have never had a requirement to operate in this way. Is your organisation prepared to run business-critical processes remotely? The Chamber of Commerce and Industry Queensland (CCIQ) has published a series of webinars designed...
Queenslanders with Disability Network (QDN) is working with the Queensland Government to ensure Queenslanders with disability can get the information, resources and tools they need to prepare for this evolving COVID-19 pandemic. They have released a suite of resources and tools to give people with...
2020 has been characterised by great challenges to our collective wellbeing. In the wake of Australia’s devastating bushfires, COVID-19 is now rattling our global community. This is a time to practice caution and self-care, and an opportunity for our communities to learn a lot about looking after...
Red Cross Australia has assembled a helpful guide to help you speak to children and young people about the COVID-19 pandemic. Like adults, children are navigating something they have never experienced before. Finding the right way to talk to them about COVID-19 can help protect children and reduce...
Queensland Government media release The Queensland Government is increasing its efforts to help small business during the COVID-19 pandemic by partnering with the Chamber of Commerce and Industry Queensland (CCIQ) to deliver widespread assistance throughout the state. Minister for Employment and...
Centrelink have answered some frequently asked questions about the changes to income support as a result of COVID-19. I've never received income support or a payment Centrelink advise that you need to do three things as a priority: Sign up for a MyGov account , register your intent to claim a...
To assist charities through the Coronavirus (COVID-19) pandemic, emPower have announced that their "Let's Get Digital" Not-For-Profit (NFP) Workshop will be run as a one-day virtual online workshop. No matter where you are located in Australia or overseas, you will be able to access this pioneering...
Australian Government media release (Senator the Hon Michaelia Cash) The Government has already put in place flexible job seeking arrangements as a result of the impact of COVID-19. All Mutual Obligation requirements have been suspended until 31 March to help ease congestion on the MyGov website...


Insight centre for alcohol and other drug training has developed a toolkit for remote alcohol and other drug (AOD) counselling service delivery. The toolkit contains mobile apps, interactive websites and downloadable worksheets that can be used to enhance telephone or online-based AOD counselling...
The Chamber of Commerce and Industry Queensland (CCIQ) has published a series of webinars designed to support businesses during the COVID-19 pandemic. Topics include: Is your business ready or prepared for remote working environments? Be practically prepared State and Federal Government resources...
The following fact sheets provide more information about financial assistance to support individuals and households through Coronavirus. Income support for individuals - eligibility information about income support payments and the Coronavirus supplement to be paid at a rate of $550 per fortnight...
Oneplace Find help near you. Search more than 53,000 Queensland family community services at oneplace . Department of Social Services The Department of Social Services provides a search function to find your nearest emergency relief provider . Ask Izzy Ask Izzy is a mobile website that connects...
Thriving Communities Partnership (TCP) provides a COVID-19 pandemic resource platform that includes response packages, support and information available from TCP partners and other organisations across Australia. More information here
You can download a business continuity plan template here or a template for a disaster plan for community organisations here . If you don’t already have a formal business continuity plan in place, or you need to update it, visit the Business continuity page for more information on what to include...
Samuel Mortimer, QCOSS

Workplaces across Australia are innovating in the face of the COVID-19 pandemic - with many transitioning to operating in a virtual environment as employees begin to work from home.

It can be a learning curve for some people working from home for the first time, but...

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