This Engagement and Collaboration Toolkit has been put together to assist health sector organisations to identify strategies to collaborate with other organisations outside of the health sector and to meaningfully engage with community and consumers as part of the health reform process.


Consumer engagement

Health Consumers Queensland (HCQ)  aims to strengthen the consumer perspective in health services policy, systems and service reform and improvement. In acting as your voice in health, HCQ supports consumer, community and patient involvement in all aspects and stages of their individual and collective health care. HCQ has published a range of resources and handbooks for agencies and consumers to develop consumer engagement strategies and to build the capacity of consumers to participate.   The following resources are available:

Consumer Representatives Program – Agency handbook

Consumer Representatives Program – Consumer handbook

Disadvantaged/marginalised groups

Disadvantaged and marginalised groups are sometimes the “voiceless minority”. Effective engagement strategies need to reach these groups and understand their needs to develop effective responses.

The Centre for Culture Ethnicity and Health’s A Practical Guide to CALD Consumer Participation provides a succinct range of strategies and issues to consider in engaging culturally and linguistically diverse groups.

Community Action for a Multicultural Society (CAMS) is a network of multicultural community workers undertaking systemic and group advocacy, and community capacity-building activities to strengthen multiculturalism across the state and to support people from culturally and linguistically diverse backgrounds. Regional CAMS workers may be able to provide advise or support in engaging with CALD communities.

Engaging Queenslanders – Introduction to working with Aboriginal and Torres Strait Islander Communities provides contextual information and guidance for working with Aboriginal and Torres Strait Islander communities.


Peak and statewide organisations can provide information and data about disadvantaged population groups and service providers. Contact details for the following organisations can be found on their websites via the links below:  

The Queensland Council of Social Service Inc provides a voice for and with Queenslanders affected by poverty and inequality and leads on issues of significance to the social, health and community sectors state-wide.

The Queensland Alliance  is the peak body for the mental health community sector.

National Disability Services  is the Australian peak body for non-government disability services. It has an office in Brisbane.

Carers Queensland provides services such as counselling, advice, advocacy, education and training.  It also promotes the recognition of carers to governments, businesses and the public.

Council on the Ageing Queensland (COTAQ) provides a voice for older people in Queensland

Aged Care Queensland (ACQ) is a not-for-profit Association consisting members who provide care and accommodation services to aged and disabled Queenslanders.

Australian Pensioners &Superannuants League Qld Inc is a voluntary support, referral, information, advocacy and lobby group for people who are receiving various types of pensions with some living partly on superannuation funds.

Ethnic Communities Council of Queensland (ECCQ) represents the interests of the many people from culturally and linguistically diverse backgrounds (CALD) who are part of the broad social community of Queensland, and promotes multiculturalism.

PeakCare is the peak body for child protection services in Queensland

The Queensland AIDS Council aims to promote the health and well-being of lesbian, gay, bisexual and transgender (LGBT) Queenslanders. It can provide information and advice on engaging with LGBT groups.

Queensland Network of Alcohol and Other Drug Agencies (QNADA) is the peak organisation representing the views of the alcohol and other drug non-government sector.


There are a range of tools that can assist you with developing a profile of your community including demographic data and services available. The sites are easy to use and can be accessed via the following links:

OESR Queensland regional profiles

Infoxchange service seeker

Lifeline service finder

The National Indigenous Women's Wellbeing Conference 2018 is hosted by Indigenous Conference Services (Australia) 13-15 June, in Cairns. The aim of the conference is to provide a platform for Indigenous women’s wellbeing, bringing together health professionals to exchange knowledge and information...
Join experienced staff from the National Disability Insurance Agency to learn more about accessing the NDIS and the types of support that will be available for people living with disability, their families and carers. Cairns Cairns Regional Council, Civic Reception Room, 119-145 Spence Street,...
CheckUP’s annual Health in Focus survey is now open . The survey takes just five minutes to complete and all respondents can go in the running to win great prizes including one of three Apple Watches, two iPads and a Fitbit Zip. Now in its ninth year, Health in Focus is one of the largest snapshots...
Legal Aid Queensland has published a series of captioned recordings about their services on their YouTube channel . Videos for community, health and education workers can be found here and include their published community legal education webinars. The next webinar is Child Protection - the law and...
Media Statement Minister for Communities, Women and Youth, Minister for Child Safety and Minister for the Prevention of Domestic and Family Violence The Honourable Shannon Fentiman Financial assistance is now available for south-east Queensland’s not-for-profit organisations that have been affected...
The Department of Communities, Child Safety and Disability Services' (DCCDS) Community Recovery section is encouraging individuals, carers and service providers in the DCCSDS North and Far North Queensland area to be prepared in relation to Tropical Cyclone Debbie. The likely impacts of a tropical...
Queensland Government media release Hundreds of Aboriginal and Torres Strait Islander newborns will be tucked safely into bed with funding for more safe co-sleeping spaces. Mothers in Aboriginal and Torres Strait Islander communities will be provided with a Pēpi-Pod for their babies to sleep safely...
Not-for-profit Law has updated its guide to 'The laws of advertising and your community organisation'. The resource provides practical tips to help organisations comply with the laws of advertising and marketing in Australia. Importantly, these laws apply to many fundraising activities of charities...
The 2016 Boyer Lecture Series titled Fair Australia: Social Justice and the Health Gap, were delivered by Professor Sir Michael Marmot , President of the World Medical Association, Director of the Institute of Health Equity and a leading researcher on health inequality issues for more than three...
On Monday 29 August 2016, Q & A hosted a panel discussion on the social determinants of health. The panelists were: Cassandra Goldie, Head of Australian Council of Social Service; Warren Mundine, Chair of the Indigenous Advisory Council; Sir Michael Marmot, President of the World Medical...


Are you looking for support in Queensland, or trying to find a service that meets your needs? Now you can search oneplace , the service directory hosted by the Queensland Family and Child Commission. oneplace is an easily accessible directory of community services to help Queensland families to get...
The Queensland Aboriginal and Islander Health Council (QAIHC) is the state’s peak body representing, advocating and supporting the Community Controlled Health Services sector in development and delivery of comprehensive primary health care services to their local communities. QAIHC represents the...
World Health Organisation The Equality Trust Fair Society Healthy Lives Health in All Policies
General Practice Queensland Australian General Practice Network Health and Community Services Workforce Council Health Consumers Queensland Queensland Aboriginal and Islander Health Council
Departmental webite: Health Reform website:
The Australian Institute of Health and Welfare (AIFW) published Australia's Welfare in October 2017. The report provides an authoritative overview of the wellbeing of Australians, examining a wide range of relevant topics. Read the report here.
Legal Aid have a series of captioned recordings about Legal Aid Queensland services on their YouTube channel . Videos for community, health and education workers can be found here and include their published community legal education webinars. Upcoming webinars can be found on the Information for...
The Queensland Disaster Management website and the Get Ready website have a range of information and useful resources that can assist you to plan and prepare for an emergency. As part of your preparedness and planning for weather events, access regular weather forecast updates from the Bureau of...
Autism Spectrum Australia (Aspect) has created a website called Launchpad designed for young people with Autism or Asperger's, and their families. The site includes practical strategies like accessing health services, getting a driver's license or managing personal finances. It also contains...
The Community Resource Handbooks were launched by Volunteering Queensland on 12 May 2015. They consolidate the knowledge gained through Volunteering Queensland's community leadership work with more than 2,000 community groups over the past fifteen years. The handbooks are aimed at small to medium...
Browse the QCOSS Health eNews archive
Women's Health Queensland Wide (Women's Health) is a not for profit health promotion, information and education service. FIND OUT MORE: Website:
Queensland Health has information on many multicultural health related topics including: Impact of cultural and language on health care Key issues when communicating with people from multicultural backgrounds Where to get translated health information Includes information on the following topics...
There has been significant progress in the availability and quality of statistical information on Aboriginal and Torres Strait Islander peoples over the last decade in Australia. Specific surveys of Aboriginal and Torres Strait Islander peoples are being conducted regularly to address information...
The Australian and State and Territory Governments are implementing a major national health reform agenda. It will mean a new way of funding, governing and delivering health services. This site provides: Frequently asked Questions to better understand the reforms and how they might impact on you,...


There are a range of legal structures which may be suitable for Queensland not-for-profit community groups. The four main options are: an incorporated association: Associations Incorporation Act 1981 (QLD) and Associations Incorporation Regulation 1999 (QLD) a company limited by guarantee:...
House Call Doctor

Research shows Indigenous health professionals account for only 0.3% of the national healthcare workforce.

This severe underrepresentation has a number of repercussions for the industry and Indigenous members of the community seeking culturally appropriate healthcare.


Queensland Council of Social Service

The Queensland Council of Social Service (QCOSS) recently released a new report revealing the interrelated nature of poverty and disadvantage, highlighting key areas in Queensland which need to be addressed with better targeted programs, policies and investment.


A screenshot of the Care Opinion website
Michael Greco, Care Opinion Australia

Care Opinion is an independent, not-for-profit new web site which enables people to post their experiences of local social care services online, and in public (eg aged care, youth and disability care). ...

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