As the situation with the COVID-19 pandemic changes daily, we want to ensure you are informed of how the outbreak will affect you, your organisation, and clients and that you have relevant and accurate information in one place. 

In this section we have curated resources, tools, and information that is most relevant to the community services sector and we continue to update the website as the situation evolves.

We've included answers to some frequently asked questions impacting the sector and the communities we serve, as well as information for service providers, and details about the supports available for clients. We've also included some resources, guidelines and templates to help keep vital services running during this crisis.

What is QCOSS doing?

QCOSS CEO Aimee McVeigh has been attending Queensland Government briefings and has been actively working with the Department of Communities, Disability Services and Seniors' Human and Social Recovery Committee and the Vulnerable People's Working Group, offering support and assistance in developing an action plan for the community services sector in Queensland.

Aimee has also attended briefings with the Department of Child Safety, Youth and Women, along with the Department of Housing and Public Works.

QCOSS and Community Services Industry Alliance (CSIA) are co-hosting an industry taskforce that will work towards a community sector response to COVID-19. 

An extraordinary meeting of peaks organisations has been conducted and will continue to meet as required.

QCOSS is part of the COSS network which represents the state, territory and national Councils of Social Service throughout Australia. QCOSS is working closely with the COSS network to respond nationally to COVID-19, including providing our sector with reliable advice and ensuring that we provide government with insights from our sector. 

QCOSS is responding to community concerns and questions through regular updates via email and Community Door, as well as continuing to advocate and provide direct feedback to government.

If you have any questions or concerns, or any issues you would like QCOSS to raise, please contact QCOSS on [email protected]

Where to go for health information

Anyone with concerns can call 13 HEALTH (13 43 25 84). For the most up-to-date information, visit the Queensland Health website for information on COVID-19.

For emotional support 24 hours a day, seven days a week, contact Beyond Blue on 1300 22 4636.

In an emergency call 000. 

Australian Government Coronavirus (COVID-19) resources

A collection of resources for the general public and industry about coronavirus (COVID-19). 

Good hygiene is in your handsThis print ad promotes good hand washing practices to help stop the spread of COVID-19.

Simple steps to stop the spreadThis print ad promotes the simple steps you can take to help stop the spread of COVID-19.

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Youth Affairs Network Queensland (YANQ) is asking for responses to undertake informed advocacy on issues impacting the youth sector and lobby for extra supports needed during the COVID-19 crisis. If you wish to raise various concerns about continuity of service to marginalised young people, have...
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Early Childhood Australia (ECA) has assembled a straight-forward guide and resources to assist with discussing the COVID-19 pandemic with children. ECA recognise that young children around Australia are at different stages of understanding COVID-19, and need appropriate age-based responses. They...
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Although remote working is not new for many employees, some departments have never had a requirement to operate in this way. Is your organisation prepared to run business-critical processes remotely? The Chamber of Commerce and Industry Queensland (CCIQ) has published a series of webinars designed...
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Queenslanders with Disability Network (QDN) is working with the Queensland Government to ensure Queenslanders with disability can get the information, resources and tools they need to prepare for this evolving COVID-19 pandemic. They have released a suite of resources and tools to give people with...
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2020 has been characterised by great challenges to our collective wellbeing. In the wake of Australia’s devastating bushfires, COVID-19 is now rattling our global community. This is a time to practice caution and self-care, and an opportunity for our communities to learn a lot about looking after...
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Red Cross Australia has assembled a helpful guide to help you speak to children and young people about the COVID-19 pandemic. Like adults, children are navigating something they have never experienced before. Finding the right way to talk to them about COVID-19 can help protect children and reduce...
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Queensland Government media release The Queensland Government is increasing its efforts to help small business during the COVID-19 pandemic by partnering with the Chamber of Commerce and Industry Queensland (CCIQ) to deliver widespread assistance throughout the state. Minister for Employment and...
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Centrelink have answered some frequently asked questions about the changes to income support as a result of COVID-19. I've never received income support or a payment Centrelink advise that you need to do three things as a priority: Sign up for a MyGov account , register your intent to claim a...
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To assist charities through the Coronavirus (COVID-19) pandemic, emPower have announced that their "Let's Get Digital" Not-For-Profit (NFP) Workshop will be run as a one-day virtual online workshop. No matter where you are located in Australia or overseas, you will be able to access this pioneering...
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Australian Government media release (Senator the Hon Michaelia Cash) The Government has already put in place flexible job seeking arrangements as a result of the impact of COVID-19. All Mutual Obligation requirements have been suspended until 31 March to help ease congestion on the MyGov website...

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Insight centre for alcohol and other drug training has developed a toolkit for remote alcohol and other drug (AOD) counselling service delivery. The toolkit contains mobile apps, interactive websites and downloadable worksheets that can be used to enhance telephone or online-based AOD counselling...
The Chamber of Commerce and Industry Queensland (CCIQ) has published a series of webinars designed to support businesses during the COVID-19 pandemic. Topics include: Is your business ready or prepared for remote working environments? Be practically prepared State and Federal Government resources...
The following fact sheets provide more information about financial assistance to support individuals and households through Coronavirus. Income support for individuals - eligibility information about income support payments and the Coronavirus supplement to be paid at a rate of $550 per fortnight...
Oneplace Find help near you. Search more than 53,000 Queensland family community services at oneplace . Department of Social Services The Department of Social Services provides a search function to find your nearest emergency relief provider . Ask Izzy Ask Izzy is a mobile website that connects...
Thriving Communities Partnership (TCP) provides a COVID-19 pandemic resource platform that includes response packages, support and information available from TCP partners and other organisations across Australia. More information here
You can download a business continuity plan template here or a template for a disaster plan for community organisations here . If you don’t already have a formal business continuity plan in place, or you need to update it, visit the Business continuity page for more information on what to include...
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Author: 
Samuel Mortimer, QCOSS

Workplaces across Australia are innovating in the face of the COVID-19 pandemic - with many transitioning to operating in a virtual environment as employees begin to work from home.

It can be a learning curve for some people working from home for the first time, but...

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